Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
Tujuan kajian ini adalah untuk memahami tanggapan kualiti perkhidmatan dan meneliti perhubungan di antara dimensi kualiti perkhidmatan, kepuasan pelanggan dan kesetiaan pelanggan terhadap perkhidmatan yang diberikan oleh pembekal perkhidmatan telefon bimbit di pasaran Oman....
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| Format: | Thesis |
| Language: | English |
| Published: |
2009
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| Online Access: | http://eprints.usm.my/25505/ http://eprints.usm.my/25505/1/RELATIONSHIP_OF_CUSTOMER_LOYALTY_AND_SATISFACTION_PERCEPTION.pdf |
| _version_ | 1848875163073904640 |
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| author | Jameel Al Darey, Dhahi Saleh |
| author_facet | Jameel Al Darey, Dhahi Saleh |
| author_sort | Jameel Al Darey, Dhahi Saleh |
| building | USM Institutional Repository |
| collection | Online Access |
| description | Tujuan kajian ini adalah untuk memahami tanggapan kualiti perkhidmatan dan meneliti perhubungan di antara dimensi kualiti perkhidmatan, kepuasan pelanggan dan kesetiaan pelanggan terhadap perkhidmatan yang diberikan oleh pembekal perkhidmatan telefon bimbit di pasaran Oman.
The purpose of this research is to find a better understanding of perceived service quality level and to examine the relationship between service quality dimensions, customer satisfaction and customer loyalty with the service offered by the mobile service provider in Oman market . |
| first_indexed | 2025-11-15T16:39:17Z |
| format | Thesis |
| id | usm-25505 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T16:39:17Z |
| publishDate | 2009 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-255052017-04-17T05:08:50Z http://eprints.usm.my/25505/ Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile Jameel Al Darey, Dhahi Saleh HF5001-6182 Business Tujuan kajian ini adalah untuk memahami tanggapan kualiti perkhidmatan dan meneliti perhubungan di antara dimensi kualiti perkhidmatan, kepuasan pelanggan dan kesetiaan pelanggan terhadap perkhidmatan yang diberikan oleh pembekal perkhidmatan telefon bimbit di pasaran Oman. The purpose of this research is to find a better understanding of perceived service quality level and to examine the relationship between service quality dimensions, customer satisfaction and customer loyalty with the service offered by the mobile service provider in Oman market . 2009 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/25505/1/RELATIONSHIP_OF_CUSTOMER_LOYALTY_AND_SATISFACTION_PERCEPTION.pdf Jameel Al Darey, Dhahi Saleh (2009) Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile. Masters thesis, USM. |
| spellingShingle | HF5001-6182 Business Jameel Al Darey, Dhahi Saleh Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile |
| title | Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
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| title_full | Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
|
| title_fullStr | Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
|
| title_full_unstemmed | Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
|
| title_short | Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
|
| title_sort | relationship of customer loyalty and satisfaction perception study on the mobile industry in oman–a case of oman mobile |
| topic | HF5001-6182 Business |
| url | http://eprints.usm.my/25505/ http://eprints.usm.my/25505/1/RELATIONSHIP_OF_CUSTOMER_LOYALTY_AND_SATISFACTION_PERCEPTION.pdf |