The Impact Of Consumer Complaints Handling On Complainant
Satisfaction And Behavioral Outcomes: A Study Among The
Telephone Service Providers In Mogadishu, Somalia

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The Impact Of Consumer Complaints Handling On Complainant Satisfaction And Behavioral Outcomes: A Study Among The Telephone Service Providers In Mogadishu, Somalia

Dalam persaingan industri perkhidmatan kini, pihak organisasi berusaha sedaya upaya menarik serta mengekalkan pelanggan masing-masing dalam usaha menjamin keselamatan serta pertumbuhan pasaran saham. In today’s competitive service industry, organizations are increasingly...

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Bibliographic Details
Main Author:	Warsame, Bashir Ali
Format:	Thesis
Language:	English
Published:	2008
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/25401/ http://eprints.usm.my/25401/1/THE_IMPACT_OF_CONSUMER_COMPLAINTS_HANDLING_ON_COMPLAINANT.pdf

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