Performance Measurement System of Service Desk In a Multinational Company

QR Code

Performance Measurement System of Service Desk In a Multinational Company

Tujuan penyelidikan ini adalah untuk menyelidik sistem penilaian prestasi Service Desk di sebuah syarikat antarabangsa. Service Desk merupakan titik perhubungan tunggal untuk isu-isu berkenaan dengan informasi and infrastruktur teknologi kepada perkerja dalaman, pembekal luaran dan pelanggan-pelang...

Full description

Bibliographic Details
Main Author:	Thum, Wan Yuin
Format:	Thesis
Language:	English
Published:	2010
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/23986/ http://eprints.usm.my/23986/1/Performance_Measurement_System_of_Service_Desk_In_a_Multinational_Company.pdf

Similar Items

Cross-Cultural Worker Conflict In A Multinational Company: The Case Of Ibiden, A Japanese Company In Malaysia
by: Wen Huey, Kan
Published: (2012)

The Effect Of Team Properties On Team’s Performance As Perceived By Team Members Of Multinational Manufacturing Companies In Penang
by: Fabeil, Noor Fzlinda
Published: (2004)

A Study On The Relationship Of Positive Attitudes Towards Employee In A Multinational Company
by: Muniandy, Nirmala
Published: (2009)

The Effect Of Management Styles On Learning Organization Practices In The Private (Multinational/Local) Companies.
by: Abdullah., Mirza Manirajah
Published: (2000)

The Perception Of Hiring Managers On Ethical Values: A Study Of Hiring Managers From Multinational Companies In Penang
by: Abd Hamid, Mohamad
Published: (2010)

Effect Of Internal Measures Of Service Quality On Business Performance
by: HJ. DIN, SAARI
Published: (2005)

Resistance To Change Among First Line Managers In Multinational Organizations In Malaysia
by: M. S. Wafi, Shaban
Published: (2008)

Effectiveness Of Service Delivery System Of Electronic Sales Companies - A Study Of Structural Level And Manager's Origin.
by: Chin, Loi Hin
Published: (1999)

Effect of Internal Measures of Service Quality on Business Performance: A Case of Hotel Industry In Penang
by: Din, Saari
Published: (2005)

Factors Influencing The Intention To Make Malaysia A Second Home: A Study On Japanese And Indonesian
by: Khu, Shin Yuin
Published: (2012)

A Study Of Sustainability Integration In The Performance Management System: The Case Of An Oil And Gas Company
by: George, Roshni Ann
Published: (2015)

Non-Audit Services, Business Performance And Corporate Social Responsibility: The Case Of Small And Medium Manufacturing Companies In Malaysia
by: Ganesan, Yuvaraj
Published: (2016)

Sustainability practices and corporate performance: A case of Malaysia companies
by: Isa, Anuar
Published: (2012)

Sustainability Practices And Corporate Performance: A Case Of Malaysia Companies
by: Isa, Anuar
Published: (2012)

Improving Business Performance For A Food Equipment Supplying Company
by: Lim, Yu Yin
Published: (2014)

The Characteristics And Performance Of Property Development Companies In Penang
by: Hashim, Ruzita Khaironi Mohd.
Published: (2003)

Workplace Condition As A Moderator Between Innovation Investment And Company Performance
by: Selamat, Nur Syazwani
Published: (2010)

Improving Sales Performance Of A Penang Based Car Coating Company
by: Lim, Shing Yeu
Published: (2014)

Improving Sales Performance: A Case Study In A Korean Based Adhesive Company
by: Low, Chie Chong
Published: (2014)

Benchmarking Management Practices And Manufacturing Performance Of Manufacturing Companies In Penang
by: Lee, Hee Long
Published: (2005)

Benchmarking Management Practices And Manufacturing Performance Of Manufacturing Companies In Penang
by: LONG, LEE HEE
Published: (2005)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies
by: Mohd Isa, Salmi
Published: (2005)

Relationship Between Human Capital And Firm Performance: A Study Of Telecom Equipment Companies
by: Lim, Soon Huat
Published: (2010)

Company Practices Influencing The Implementation Of Green Productivity Initiatives And Its Effect On The Performance Among Ems 14001 Certified Companies In Malaysia
by: S, Mj Logaa
Published: (2010)

The Effects Of Organizational Efforts On Productivity Performance In The Government Service In Penang: Moderated By The Service Characteristics
by: Ramli, Rosidah
Published: (2005)

The Effects Of Organizational Efforts On Productivity Performance In The Government Service In Penang: Moderated By The Service Characteristics
by: Ramli, Rosidah
Published: (2005)

The Effects Of Organizational Efforts On Productivity Performance In The Government Service In Penang Moderated By The Service Characteristics
by: RAMLI, ROSIDAH
Published: (2005)

Exploring The Relationship Between Emotional Intelligence And Organizational Citizenship Behavior, And The Potential Moderator Effect Of Job Control In Service Companies
by: Mohamed Eljadi, Ahmed
Published: (2007)

Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation
by: Janteng, Jaludin
Published: (2020)

The Role Of Employee Turnover Between Employee Job Satisfaction And Company Performance In The Penang Automation Industry.
by: Marisoosay, Santhanadass
Published: (2009)

Independent Non-Executive Directors, Managerial Ownership And Firm Performance In Malaysian Public Listed Companies
by: Kanapathy, K. Vethanayagam
Published: (2005)

Independent Non-Executive Directors, Managerial Ownership and Firm Performance in Malaysian Public Listed Companies
by: Kanapathy, K. Vethanayagam
Published: (2005)

The Role Of Employee Turnover Between Employee Job Satisfaction And Company Performance In The Penang Automation Industry.
by: Marisoosay, Santhanadass
Published: (2009)

The Effect Of Closed-Loop Supply Chain On Environmental Performance: An Insight From Germany And Malaysia Manufacturing Companies
by: Tan , Shih Sim
Published: (2015)

A Qualitative Study On The Decoupling Of Environmental And Social Issues From Management Control Systems In A Petroleum Company: An Institutionalist Approach
by: Abdalla, Yousif Abdelbagi
Published: (2013)

The Moderating Effect Of Corporate Governance Characteristics On The Relationship Between Innovation And Firm Performance: A Study On Malaysian Public Listed Companies
by: Mat Rabi, Norlizan
Published: (2008)

Customer Satisfaction In An Ems Company
by: K. Suppiah, Thiruchelvam
Published: (2015)

Factors Influencing Career Choice in the Technical Career among Engineers at a Multinational Company
by: Tan, Lin Im
Published: (2010)

A Case Study Of Power Saving Initiatives In A Telecommunication Company
by: Dali, Daliza
Published: (2009)

A Case Study Of Power Saving Initiatives In A Telecommunication Company
by: Dali, Daliza
Published: (2009)