Factors influencing mobile shoppers’ satisfaction and repurchase intention in mobile shopping in Malaysia

QR Code

Factors influencing mobile shoppers’ satisfaction and repurchase intention in mobile shopping in Malaysia

The growth of mobile shopping is causing consumers to change their shopping behaviour. It is essential to understand the factors of repurchase intention on the mobile shopping context. However, there are some issues arise such as bad reviews on the quality of mobile website or app service, high risk...

Full description

Bibliographic Details
Main Author:	Mohd Paiz, Nur Ain
Format:	Thesis
Language:	English
Published:	2021
Subjects:	Mobile commerce - Malaysia Consumer behavior - Malaysia Consumer satisfaction - Case studies
Online Access:	http://psasir.upm.edu.my/id/eprint/99356/ http://psasir.upm.edu.my/id/eprint/99356/1/NUR%20AIN%20THESIS%20MANUSCRIPT%20-%20IR.pdf

Similar Items

Influence of customer orientation and internal marketing on job satisfaction among employees in banking industry in Lagos, Nigeria
by: Obodoechi, Acho Kenneth
Published: (2020)

Consumer complaint behaviour, satisfaction with complaint handling, mobile phone dependency and relationship quality in mobile phone service industry
by: A. Rahman, Mohd. Khirzanbadzli
Published: (2016)

Factors determining initial trust amongst Malaysian online shoppers
by: Doraisamy, Logama
Published: (2012)

Consumer behavior in shopping malls : an exploratory study amongst students from institutions of higher learning at Klang Valley
by: Dahari, Zainurin
Published: (2001)

A study on concern about disadvantages online shopping among online shoppers / Noor Syahhirah Ab.Rahim
by: Ab.Rahim, Noor Syahhirah
Published: (2018)

Determinants of customer acceptance and usage of mobile hotel reservation apps (MHRA): An exploratory factor analysis / Mohd Noor Ismawi Ismail ... [et al.]
by: Ismail, Mohd Noor Ismawi, et al.
Published: (2020)

Influence of brand equity dimensions on Malaysian consumers’ repurchase intentions for halal store-brand products
by: Isa, Maryam Ladi
Published: (2024)

How servicesape affects diners' satisfaction and their behavioral intentions in family chain restaurants : a Malaysian case
by: Othman, Mohhidin, et al.
Published: (2010)

A study on factors of selecting smartphones of the Tabika Kemas teachers in Lahad Datu / Juliannie Sabdurani
by: Sabdurani, Juliannie
Published: (2015)

Understanding consumer's attitude towards online shopping purchase intention / Stephanie Lallai Tuah
by: Tuah, Stephanie Lallai
Published: (2015)

Effect of e-service quality towards customer satisfaction in online shopping among Y Generation at UTeM / Norquzaiman Azhar
by: Azhar, Norquzaiman
Published: (2016)

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia.
by: Teh, Chean Boon
Published: (2002)

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia
by: Teh, Chean Boon
Published: (2002)

Factors influencing the adoption of e-payment: an empirical study in Malaysia / Intan Syafinaz Mat Shafie ...[et al.]
by: Mat Shafie, Intan Syafinaz, et al.
Published: (2018)

An exploratory study on counterfeit purchase intention of international brands amongst Malaysians.
by: Mah, Pei See
Published: (2001)

Customer satisfaction in Malaysian Takaful Industry / Nurul Liyana Mohd Razali.
by: Mohd Razali, Nurul Liyana
Published: (2020)

Customer’s satisfaction measurement using cognitive and emotion judgment survey: a case study of INTEC / Zolidah Kasiran
by: Kasiran, Zolidah
Published: (2012)

Factor influencing attitude towards online shopping in Pasir Mas Kelantan / Muhammad Taqiuddin Ahmad Tajudin
by: Ahmad Tajudin, Muhammad Taqiuddin
Published: (2019)

A research on: factors influencing customer satisfaction among foreigners towards service provided by TMpoint Kota Bharu / Hamdi Abd Hamid
by: Abd Hamid, Hamdi
Published: (2010)

The linkage of employee satisfaction and loyalty in Hotel Industry in Klang Valley, Malaysia.
by: Abdullah, Rahman, et al.
Published: (2009)

The relationship between service quality (SERVQUAL) and customer satisfaction towards customer re-patronage intentions in Johor Bahru tourism / Nur Afifah Johari
by: Johari, Nur Afifah
Published: (2015)

A study of factors that influence customer satisfaction in Islamic banking / Nurhafiza Hizam
by: Hizam, Nurhafiza
Published: (2015)

A study of women consumers in Kota Kinabalu : factors that influence women consumers towards their preference of online shopping / Lily Madeng
by: Madeng, Lily
Published: (2013)

Customer satisfaction towards Al-Hidayah group’s service rental / Nik Hasnita Nik Ismail
by: Nik Ismail, Nik Hasnita
Published: (2009)

Dimensions influencing service quality of Arabic restaurant towards customer satisfaction in Selangor / Muhammad Arif Jaafar
by: Jaafar, Muhammad Arif
Published: (2019)

The relationship between supplementary services and customer satisfaction at Intekma Resort & Convention Centre (IRCC) / Siti Nur Ain Pardi
by: Pardi, Siti Nur Ain
Published: (2014)

Customer perceived satisfaction among foreign broadband user of Maxis Communication Berhad / Ahmira Aznin Ahmad
by: Ahmad, Ahmira Aznin
Published: (2010)

Customer satisfaction towards online shopping in apparel industry / Nurul Niezar Norfaezar
by: Norfaezar, Nurul Niezar
Published: (2019)

A study on the relationship between customer satisfaction and service level among ASNB agents at Seremban / Nurul Fazareen Roseli
by: Roseli, Nurul Fazareen
Published: (2009)

Antecedents and impacts of trust in mobile transactions: a case study of Malaysian consumers / Mohamad Noorman Masrek, Nora'ayu Ahmad Uzir and Irni Eliana Khairuddin
by: Masrek, Mohamad Noorman, et al.
Published: (2013)

Food-service industry: an overview of attributes that influences customers to repeat purchase intention / Nuramira Mohd. Yusop and Siti Munawarah Zakaria
by: Mohd. Yusop, Nuramira, et al.
Published: (2010)

Influence of relationship marketing on cross buying in Malaysian mobile service sector
by: Abu, Mimi Liana
Published: (2012)

The influence of price, service and product quality towards customer satisfaction of Honda Dealers Johor Bahru / Nur Amariah Md Ngaripin
by: Md Ngaripin, Nur Amariah
Published: (2012)

Impact of service quality on customer satisfaction towards increasing payment collection/ Halimatul Saadiah Abdul Razak
by: Abdul Razak, Halimatul Saadiah
Published: (2010)

Environmental, social and personal factors influencing impulse buying behaviour among tourists patronizing premium outlets in Malaysia
by: Syed Ali, Sharifah Faridah
Published: (2020)

Ethnicity, social influence, eco-label and purchase intention of consumers of green home electronic products / Nor Hashima Hashim, Wan Kalthom Yahya and Siti Aisyah Asrul
by: Hashim, Nor Hashima, et al.
Published: (2018)

A study on fashion window displays in Malaysia and its influence on consumers shopping decision / Nor Aishah Zaha Zainal Abidin
by: Zainal Abidin, Nor Aishah Zaha
Published: (2016)

Customer satisfaction towards Lekor Shop product: research on end users of Menara TM / Chatila @ Nur Asyhikin Jamal
by: Jamal, Chatila @ Nur Asyhikin
Published: (2007)

Consumer's choice and decision making of mobile phone service operator
by: Khairuddin, Siti Khairulnur Azlinda
Published: (2001)

Antecedents of behavioural intention and prioritization of restaurant attributes affecting customer satisfaction at casual dining restaurants in the Klang Valley, Malaysia
by: Ebrahimian, Mahshid
Published: (2019)