How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model
Background: The hospitality industry is deemed a great generator of global GDP and employment. However, high rates of voluntary turnover have gradually undermined global service organizations and brought huge losses to them. Nowadays, the hotel sector continues to be plagued by high turnover rates....
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Dove Press
2021
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/97561/ http://psasir.upm.edu.my/id/eprint/97561/1/ABSTRACT.pdf |
| _version_ | 1848862632828731392 |
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| author | Yan, Zhen Mansor, Zuraina Choo, Wei Chong Abdullah, Abdul Rashid |
| author_facet | Yan, Zhen Mansor, Zuraina Choo, Wei Chong Abdullah, Abdul Rashid |
| author_sort | Yan, Zhen |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Background: The hospitality industry is deemed a great generator of global GDP and employment. However, high rates of voluntary turnover have gradually undermined global service organizations and brought huge losses to them. Nowadays, the hotel sector continues to be plagued by high turnover rates. Purpose: A research model investigating job attitudes (job satisfaction and organizational commitment) as mediators of the impact of psychological capital (PsyCap) on turnover intention and also examining position as a moderator between job attitudes and turnover intention was proposed and tested. Methods: This study collected data from 406 employees selected from four-star and five-star hotels in the southwest region of China. Online survey questionnaires and a purposive sampling technique were employed in this study. Structural equation modeling was utilized to evaluate the direct, mediating, and moderating effects. Results: The results showed that organizational commitment and job satisfaction fully mediated the association between PsyCap and turnover intention. Moreover, position played a moderating role on the effect of the aforementioned two job attitudes on turnover intention. Conclusion: The findings implied that hoteliers should focus on employees' PsyCap and job attitudes in order to mitigate serious turnover issues in the hotel sector in China. Besides, the fact that position resulted in disparity impacts in the formation of turnover intention was evidenced. |
| first_indexed | 2025-11-15T13:20:07Z |
| format | Article |
| id | upm-97561 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T13:20:07Z |
| publishDate | 2021 |
| publisher | Dove Press |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-975612022-07-26T03:39:15Z http://psasir.upm.edu.my/id/eprint/97561/ How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model Yan, Zhen Mansor, Zuraina Choo, Wei Chong Abdullah, Abdul Rashid Background: The hospitality industry is deemed a great generator of global GDP and employment. However, high rates of voluntary turnover have gradually undermined global service organizations and brought huge losses to them. Nowadays, the hotel sector continues to be plagued by high turnover rates. Purpose: A research model investigating job attitudes (job satisfaction and organizational commitment) as mediators of the impact of psychological capital (PsyCap) on turnover intention and also examining position as a moderator between job attitudes and turnover intention was proposed and tested. Methods: This study collected data from 406 employees selected from four-star and five-star hotels in the southwest region of China. Online survey questionnaires and a purposive sampling technique were employed in this study. Structural equation modeling was utilized to evaluate the direct, mediating, and moderating effects. Results: The results showed that organizational commitment and job satisfaction fully mediated the association between PsyCap and turnover intention. Moreover, position played a moderating role on the effect of the aforementioned two job attitudes on turnover intention. Conclusion: The findings implied that hoteliers should focus on employees' PsyCap and job attitudes in order to mitigate serious turnover issues in the hotel sector in China. Besides, the fact that position resulted in disparity impacts in the formation of turnover intention was evidenced. Dove Press 2021 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/97561/1/ABSTRACT.pdf Yan, Zhen and Mansor, Zuraina and Choo, Wei Chong and Abdullah, Abdul Rashid (2021) How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model. Psychology Research and Behavior Management, 14. pp. 185-197. ISSN 1179-1578 https://www.dovepress.com/how-to-reduce-employeesrsquo-turnover-intention-from-the-psychological-peer-reviewed-fulltext-article-PRBM Psychological capital; Organizational commitment; Job satisfaction; Turnover intention; Position; Four-star and five-star hotels in China 10.2147/PRBM.S293839 |
| spellingShingle | Psychological capital; Organizational commitment; Job satisfaction; Turnover intention; Position; Four-star and five-star hotels in China Yan, Zhen Mansor, Zuraina Choo, Wei Chong Abdullah, Abdul Rashid How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model |
| title | How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model |
| title_full | How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model |
| title_fullStr | How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model |
| title_full_unstemmed | How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model |
| title_short | How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model |
| title_sort | how to reduce employees' turnover intention from the psychological perspective: a mediated moderation model |
| topic | Psychological capital; Organizational commitment; Job satisfaction; Turnover intention; Position; Four-star and five-star hotels in China |
| url | http://psasir.upm.edu.my/id/eprint/97561/ http://psasir.upm.edu.my/id/eprint/97561/ http://psasir.upm.edu.my/id/eprint/97561/ http://psasir.upm.edu.my/id/eprint/97561/1/ABSTRACT.pdf |