Factors predicting the adoption of e-government services in telecenters in rural areas: the mediating role of trust
This study aims to inspect the factors that impact the adoption of e-government services (e-Gov) in telecenters in Malaysia and the mediating role of trust in this regard. A survey was conducted with the use of a questionnaire. The collected sample involved people who lived in rural areas and telece...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
De la Salle University
2021
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| Online Access: | http://psasir.upm.edu.my/id/eprint/97293/ http://psasir.upm.edu.my/id/eprint/97293/1/ABSTRACT.pdf |
| _version_ | 1848862565711478784 |
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| author | Kamarudin, Syafila Omar, Siti Zobidah Zaremohzzabieh, Zeinab Bolong, Jusang Osman, Mohd Nizam |
| author_facet | Kamarudin, Syafila Omar, Siti Zobidah Zaremohzzabieh, Zeinab Bolong, Jusang Osman, Mohd Nizam |
| author_sort | Kamarudin, Syafila |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | This study aims to inspect the factors that impact the adoption of e-government services (e-Gov) in telecenters in Malaysia and the mediating role of trust in this regard. A survey was conducted with the use of a questionnaire. The collected sample involved people who lived in rural areas and telecenters (N= 388). The results demonstrate that performance expectancy, social influence, and facilitating conditions are all directly and positively correlated with telecenter users’ intention to use e-Gov, which is directly related to the official usage of e-Gov in telecenters. The results showed that trust partially mediated between users’ intention and the actual usage of these services. This study has revealed that telecenters in Malaysia have opened up a unique window of opportunity for people who live in rural areas. This would help the Malaysian government and policymakers investigate the reasons for the current low penetration rate of e-Gov, and formulate methods to inspire the official use of e-Gov by those living in rural areas, where such facilities are still seen as an innovation. |
| first_indexed | 2025-11-15T13:19:03Z |
| format | Article |
| id | upm-97293 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T13:19:03Z |
| publishDate | 2021 |
| publisher | De la Salle University |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-972932022-09-12T08:31:37Z http://psasir.upm.edu.my/id/eprint/97293/ Factors predicting the adoption of e-government services in telecenters in rural areas: the mediating role of trust Kamarudin, Syafila Omar, Siti Zobidah Zaremohzzabieh, Zeinab Bolong, Jusang Osman, Mohd Nizam This study aims to inspect the factors that impact the adoption of e-government services (e-Gov) in telecenters in Malaysia and the mediating role of trust in this regard. A survey was conducted with the use of a questionnaire. The collected sample involved people who lived in rural areas and telecenters (N= 388). The results demonstrate that performance expectancy, social influence, and facilitating conditions are all directly and positively correlated with telecenter users’ intention to use e-Gov, which is directly related to the official usage of e-Gov in telecenters. The results showed that trust partially mediated between users’ intention and the actual usage of these services. This study has revealed that telecenters in Malaysia have opened up a unique window of opportunity for people who live in rural areas. This would help the Malaysian government and policymakers investigate the reasons for the current low penetration rate of e-Gov, and formulate methods to inspire the official use of e-Gov by those living in rural areas, where such facilities are still seen as an innovation. De la Salle University 2021 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/97293/1/ABSTRACT.pdf Kamarudin, Syafila and Omar, Siti Zobidah and Zaremohzzabieh, Zeinab and Bolong, Jusang and Osman, Mohd Nizam (2021) Factors predicting the adoption of e-government services in telecenters in rural areas: the mediating role of trust. Asia-Pacific Social Science Review, 21 (1). 20 - 38. ISSN 0119-8386 https://www.dlsu.edu.ph/wp-content/uploads/pdf/research/journals/apssr/2021-March-vol21-1/3-Factors-Predicting-the-Adoption-of-E-Government-Services-in-Telecenters-in-Rural-Areas-The-Mediating-Role-of-Trust |
| spellingShingle | Kamarudin, Syafila Omar, Siti Zobidah Zaremohzzabieh, Zeinab Bolong, Jusang Osman, Mohd Nizam Factors predicting the adoption of e-government services in telecenters in rural areas: the mediating role of trust |
| title | Factors predicting the adoption of e-government services in telecenters in rural areas: the mediating role of trust |
| title_full | Factors predicting the adoption of e-government services in telecenters in rural areas: the mediating role of trust |
| title_fullStr | Factors predicting the adoption of e-government services in telecenters in rural areas: the mediating role of trust |
| title_full_unstemmed | Factors predicting the adoption of e-government services in telecenters in rural areas: the mediating role of trust |
| title_short | Factors predicting the adoption of e-government services in telecenters in rural areas: the mediating role of trust |
| title_sort | factors predicting the adoption of e-government services in telecenters in rural areas: the mediating role of trust |
| url | http://psasir.upm.edu.my/id/eprint/97293/ http://psasir.upm.edu.my/id/eprint/97293/ http://psasir.upm.edu.my/id/eprint/97293/1/ABSTRACT.pdf |