Assessing crisis management competencies: a case study of Pasir Gudang City Council
In this modern era of globalisation, the role of leaders and employees in handling crises and problems is very important. This study aims to gather as much understanding as possible through different perspectives. This study was conducted using qualitative methods involving eight informants in a num...
| Main Authors: | , , , |
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| Format: | Article |
| Published: |
Macrothink Institute
2021
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| Online Access: | http://psasir.upm.edu.my/id/eprint/96060/ |
| _version_ | 1848862288976543744 |
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| author | Muhammad, Norlina Arshad, Mohd Mursyid Ismail, Ismi Arif Md Rami, Ahmad Aizuddin |
| author_facet | Muhammad, Norlina Arshad, Mohd Mursyid Ismail, Ismi Arif Md Rami, Ahmad Aizuddin |
| author_sort | Muhammad, Norlina |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | In this modern era of globalisation, the role of leaders and employees in handling crises and problems is very important. This study aims to gather as much understanding as possible through different perspectives. This study was conducted using qualitative methods involving eight informants in a number of in-depth interviews until data saturation has been reached. During the interview sessions, questions were asked based on the preparation of an interview protocol. Data analysis discovered four main themes related to crisis management competencies, namely “excellent work culture”, “dynamic thinking competency learning”, “efficient organisational production”, and “responsive governance development”. Overall, the data acquisition indicates that crisis management competencies give further understanding to employees on how to deal and handle upcoming crisis and to prepare it from happening in the future. At the same time, the management and employees need to implement organisational
learning as a process to formulate strategies and improve the service quality to external parties such as customers and stakeholders. |
| first_indexed | 2025-11-15T13:14:39Z |
| format | Article |
| id | upm-96060 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-15T13:14:39Z |
| publishDate | 2021 |
| publisher | Macrothink Institute |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-960602023-03-09T03:10:13Z http://psasir.upm.edu.my/id/eprint/96060/ Assessing crisis management competencies: a case study of Pasir Gudang City Council Muhammad, Norlina Arshad, Mohd Mursyid Ismail, Ismi Arif Md Rami, Ahmad Aizuddin In this modern era of globalisation, the role of leaders and employees in handling crises and problems is very important. This study aims to gather as much understanding as possible through different perspectives. This study was conducted using qualitative methods involving eight informants in a number of in-depth interviews until data saturation has been reached. During the interview sessions, questions were asked based on the preparation of an interview protocol. Data analysis discovered four main themes related to crisis management competencies, namely “excellent work culture”, “dynamic thinking competency learning”, “efficient organisational production”, and “responsive governance development”. Overall, the data acquisition indicates that crisis management competencies give further understanding to employees on how to deal and handle upcoming crisis and to prepare it from happening in the future. At the same time, the management and employees need to implement organisational learning as a process to formulate strategies and improve the service quality to external parties such as customers and stakeholders. Macrothink Institute 2021 Article PeerReviewed Muhammad, Norlina and Arshad, Mohd Mursyid and Ismail, Ismi Arif and Md Rami, Ahmad Aizuddin (2021) Assessing crisis management competencies: a case study of Pasir Gudang City Council. International Journal of Human Resource Studies, 11 (spec.4). 157 - 173. ISSN 2162-3058 https://www.macrothink.org/journal/index.php/ijhrs/article/view/19238 10.5296/ijhrs.v11i4S.19238 |
| spellingShingle | Muhammad, Norlina Arshad, Mohd Mursyid Ismail, Ismi Arif Md Rami, Ahmad Aizuddin Assessing crisis management competencies: a case study of Pasir Gudang City Council |
| title | Assessing crisis management competencies: a case study of Pasir Gudang City Council |
| title_full | Assessing crisis management competencies: a case study of Pasir Gudang City Council |
| title_fullStr | Assessing crisis management competencies: a case study of Pasir Gudang City Council |
| title_full_unstemmed | Assessing crisis management competencies: a case study of Pasir Gudang City Council |
| title_short | Assessing crisis management competencies: a case study of Pasir Gudang City Council |
| title_sort | assessing crisis management competencies: a case study of pasir gudang city council |
| url | http://psasir.upm.edu.my/id/eprint/96060/ http://psasir.upm.edu.my/id/eprint/96060/ http://psasir.upm.edu.my/id/eprint/96060/ |