The effect of service quality on customers' satisfaction of inter-district public bus companies in the Central Region of Sarawak, Malaysia

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The effect of service quality on customers' satisfaction of inter-district public bus companies in the Central Region of Sarawak, Malaysia

Service quality is a vital factor that influences customer satisfaction. For profit organizations such as public bus companies, high customer satisfaction is a sign for business success and the ability to create long-term relationships with their customers. This research is to assess the effects of...

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Bibliographic Details
Main Authors:	Laisak, Adler Hilary, Rosli, Anita, Sa’adi, Nurzalikha
Format:	Article
Published:	Canadian Center of Science and Education 2021
Online Access:	http://psasir.upm.edu.my/id/eprint/95401/

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