The impact of human resource practices and organizational citizenship behaviours on firm performance
The purpose of this study is to investigate the mediation effects of organizational citizenship behaviours in the relationship between selected human resource practices and firm performance expressed in terms of quality of services. In this study human resource practices include reward and performan...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2009
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/9345/ http://psasir.upm.edu.my/id/eprint/9345/1/ID%209345.pdf |
| _version_ | 1848841120821280768 |
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| author | Davood, Babaei Ahmad, Aminah Idris, Khairuddin Omar, Zoharah |
| author_facet | Davood, Babaei Ahmad, Aminah Idris, Khairuddin Omar, Zoharah |
| author_sort | Davood, Babaei |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | The purpose of this study is to investigate the mediation effects of organizational citizenship behaviours in the relationship between selected human resource practices and firm performance expressed in terms of quality of services. In this study human resource practices include reward and performance appraisal practices. To achieve these objectives we tested a mediation model using structural equation modelling procedure to examine if the hypothesized model fit the data well. Data were collected from a sample of 179 branches of two banks in Tehran, Iran. 176 managerial employees, 352 non-managerial employees, and 871 customers participated in this study. The results showed that organizational citizenship behaviours fully mediated the relationship between rewards and quality of services and partially mediated the relationship between performance appraisal practices and quality of services. |
| first_indexed | 2025-11-15T07:38:11Z |
| format | Conference or Workshop Item |
| id | upm-9345 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T07:38:11Z |
| publishDate | 2009 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-93452015-01-06T01:25:02Z http://psasir.upm.edu.my/id/eprint/9345/ The impact of human resource practices and organizational citizenship behaviours on firm performance Davood, Babaei Ahmad, Aminah Idris, Khairuddin Omar, Zoharah The purpose of this study is to investigate the mediation effects of organizational citizenship behaviours in the relationship between selected human resource practices and firm performance expressed in terms of quality of services. In this study human resource practices include reward and performance appraisal practices. To achieve these objectives we tested a mediation model using structural equation modelling procedure to examine if the hypothesized model fit the data well. Data were collected from a sample of 179 branches of two banks in Tehran, Iran. 176 managerial employees, 352 non-managerial employees, and 871 customers participated in this study. The results showed that organizational citizenship behaviours fully mediated the relationship between rewards and quality of services and partially mediated the relationship between performance appraisal practices and quality of services. 2009 Conference or Workshop Item NonPeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/9345/1/ID%209345.pdf Davood, Babaei and Ahmad, Aminah and Idris, Khairuddin and Omar, Zoharah (2009) The impact of human resource practices and organizational citizenship behaviours on firm performance. In: 6th International Strategic Management Conference, 11-12 Oct. 2009, Tehran, Iran. . (Unpublished) Personnel management - Case studies Organizational behavior Employees - Rating of |
| spellingShingle | Personnel management - Case studies Organizational behavior Employees - Rating of Davood, Babaei Ahmad, Aminah Idris, Khairuddin Omar, Zoharah The impact of human resource practices and organizational citizenship behaviours on firm performance |
| title | The impact of human resource practices and organizational citizenship behaviours on firm performance |
| title_full | The impact of human resource practices and organizational citizenship behaviours on firm performance |
| title_fullStr | The impact of human resource practices and organizational citizenship behaviours on firm performance |
| title_full_unstemmed | The impact of human resource practices and organizational citizenship behaviours on firm performance |
| title_short | The impact of human resource practices and organizational citizenship behaviours on firm performance |
| title_sort | impact of human resource practices and organizational citizenship behaviours on firm performance |
| topic | Personnel management - Case studies Organizational behavior Employees - Rating of |
| url | http://psasir.upm.edu.my/id/eprint/9345/ http://psasir.upm.edu.my/id/eprint/9345/1/ID%209345.pdf |