The role of regulator and NGOs in developing credit community and consumer sovereignty in Malaysia
The purpose of regulating the Credit Community industry is to standardise moneylenders’ business compliance so that consumers may freely choose where to pursue their moneylending transactions. Media reported an increasing trend on breaching of consumers’ sovereignty by the moneylenders in Malaysia....
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Universiti Putra Malaysia Press
2022
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| Online Access: | http://psasir.upm.edu.my/id/eprint/92598/ http://psasir.upm.edu.my/id/eprint/92598/1/11%20JSSH-8216-2021.pdf |
| _version_ | 1848861674186997760 |
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| author | Sandhu, Daljit Kaur Muhammad Arif, Afida Mastura Abu Bakar, Elistina Abd. Rahim @ Abd. Wahab, Husniyah |
| author_facet | Sandhu, Daljit Kaur Muhammad Arif, Afida Mastura Abu Bakar, Elistina Abd. Rahim @ Abd. Wahab, Husniyah |
| author_sort | Sandhu, Daljit Kaur |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | The purpose of regulating the Credit Community industry is to standardise moneylenders’ business compliance so that consumers may freely choose where to pursue their moneylending transactions. Media reported an increasing trend on breaching of consumers’ sovereignty by the moneylenders in Malaysia. Thus, the primary role of regulation effectiveness comes into the limelight. It raises the question of whether regulation enhancement supports or deter
consumers’ sovereignty. The study was undertaken in Selangor and Kuala Lumpur, where most of the consumers’ issues were handled by non-governmental organisations (NGOs). The phenomenology approach was used to extract the three NGO leaders’ experiences and four regulator officers’ when dealing with the consumers and the licensed moneylenders’ issues. Data from semi-structured interviews and moneylending literature were uploaded into Nvivo 12 for thematic analysis. Findings revealed three themes: the non-governmental organisations’ role as the “watchdog”, the regulator’s educational role, and the regulator’s role in uplifting consumers’ sovereignty. The findings reveal a tendency for consumers with moneylending issues to seek NGOs, which affect the effort of seeking redress. The implication is for the regulator to take the
lead in strengthening a three-way working relationship involving the moneylenders’ associations and the NGOs to resolve consumers sovereignty issues. |
| first_indexed | 2025-11-15T13:04:53Z |
| format | Article |
| id | upm-92598 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T13:04:53Z |
| publishDate | 2022 |
| publisher | Universiti Putra Malaysia Press |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-925982022-05-27T22:40:43Z http://psasir.upm.edu.my/id/eprint/92598/ The role of regulator and NGOs in developing credit community and consumer sovereignty in Malaysia Sandhu, Daljit Kaur Muhammad Arif, Afida Mastura Abu Bakar, Elistina Abd. Rahim @ Abd. Wahab, Husniyah The purpose of regulating the Credit Community industry is to standardise moneylenders’ business compliance so that consumers may freely choose where to pursue their moneylending transactions. Media reported an increasing trend on breaching of consumers’ sovereignty by the moneylenders in Malaysia. Thus, the primary role of regulation effectiveness comes into the limelight. It raises the question of whether regulation enhancement supports or deter consumers’ sovereignty. The study was undertaken in Selangor and Kuala Lumpur, where most of the consumers’ issues were handled by non-governmental organisations (NGOs). The phenomenology approach was used to extract the three NGO leaders’ experiences and four regulator officers’ when dealing with the consumers and the licensed moneylenders’ issues. Data from semi-structured interviews and moneylending literature were uploaded into Nvivo 12 for thematic analysis. Findings revealed three themes: the non-governmental organisations’ role as the “watchdog”, the regulator’s educational role, and the regulator’s role in uplifting consumers’ sovereignty. The findings reveal a tendency for consumers with moneylending issues to seek NGOs, which affect the effort of seeking redress. The implication is for the regulator to take the lead in strengthening a three-way working relationship involving the moneylenders’ associations and the NGOs to resolve consumers sovereignty issues. Universiti Putra Malaysia Press 2022 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/92598/1/11%20JSSH-8216-2021.pdf Sandhu, Daljit Kaur and Muhammad Arif, Afida Mastura and Abu Bakar, Elistina and Abd. Rahim @ Abd. Wahab, Husniyah (2022) The role of regulator and NGOs in developing credit community and consumer sovereignty in Malaysia. Pertanika Journal of Social Science and Humanities, 30 (1). pp. 191-207. ISSN 0128-7702; ESSN: 2231-8534 http://pertanika2.upm.edu.my/pjssh/browse/regular-issue?article=JSSH-8216-2021 10.47836/pjssh.30.1.11 |
| spellingShingle | Sandhu, Daljit Kaur Muhammad Arif, Afida Mastura Abu Bakar, Elistina Abd. Rahim @ Abd. Wahab, Husniyah The role of regulator and NGOs in developing credit community and consumer sovereignty in Malaysia |
| title | The role of regulator and NGOs in developing credit community and consumer sovereignty in Malaysia |
| title_full | The role of regulator and NGOs in developing credit community and consumer sovereignty in Malaysia |
| title_fullStr | The role of regulator and NGOs in developing credit community and consumer sovereignty in Malaysia |
| title_full_unstemmed | The role of regulator and NGOs in developing credit community and consumer sovereignty in Malaysia |
| title_short | The role of regulator and NGOs in developing credit community and consumer sovereignty in Malaysia |
| title_sort | role of regulator and ngos in developing credit community and consumer sovereignty in malaysia |
| url | http://psasir.upm.edu.my/id/eprint/92598/ http://psasir.upm.edu.my/id/eprint/92598/ http://psasir.upm.edu.my/id/eprint/92598/ http://psasir.upm.edu.my/id/eprint/92598/1/11%20JSSH-8216-2021.pdf |