English language communication training needs of front office assisstants of hotels in Kuala Lumpur

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English language communication training needs of front office assisstants of hotels in Kuala Lumpur

In this study, English language communication training needs of Front Office Assistants are identified and described. Eight hotels of four and five-star rating in Kuala Lumpur took part in the survey, from which a total of 44 Front Office Assistants and 26 managers responded. The main aim of the...

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Bibliographic Details
Main Author:	Chan, Mei Yuit
Format:	Project Paper Report
Language:	English English
Published:	1998
Subjects:	English language - Malaysia - Conversation and phrase books (for restaurant and hotel personnel) Hotels - Malaysia - Employees - Training of
Online Access:	http://psasir.upm.edu.my/id/eprint/9012/ http://psasir.upm.edu.my/id/eprint/9012/1/FPP_1998_27%20IR.pdf

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