English language communication training needs of front office assisstants of hotels in Kuala Lumpur
In this study, English language communication training needs of Front Office Assistants are identified and described. Eight hotels of four and five-star rating in Kuala Lumpur took part in the survey, from which a total of 44 Front Office Assistants and 26 managers responded. The main aim of the...
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| Format: | Project Paper Report |
| Language: | English English |
| Published: |
1998
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/9012/ http://psasir.upm.edu.my/id/eprint/9012/1/FPP_1998_27%20IR.pdf |
| _version_ | 1848841030135185408 |
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| author | Chan, Mei Yuit |
| author_facet | Chan, Mei Yuit |
| author_sort | Chan, Mei Yuit |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | In this study, English language communication training needs of Front
Office Assistants are identified and described. Eight hotels of four and five-star
rating in Kuala Lumpur took part in the survey, from which a total of 44 Front
Office Assistants and 26 managers responded.
The main aim of the research was to determine to what extent an English
language communication training need exists among the Front Office Assistants, and
which areas of job-based communicative activities deserve emphasis in a training
programme. Also, further details of the needs of the Front Office Assistants were obtained by exploring the difference in perceptions between the Front Office
Assistants and their managers regarding the needs of the Front Office Assistants.
Data were collected via a needs assessment questionnaire, which required
information amongst others, a rating by the respondents of the proficiency level of
Front Office Assistants on 35 communicative activities, and the relevance of these
activities to the job of Front Office Assistant.
The result was a description of English language communication needs of the
Front Office Assistants, comprising a numerical representation of the overall degree
of need for such training, the degree of training need for each communicative
activity, the ranking order of the communicative activities according to training
importance, and comparison between the perceptions of the two respondent groups
as regards the proficiency level of the Front Office Assistants, the relevance of the
communicative activities to the job of Front Office Assistants, and the training
importance of the communicative activities.
The overall findings show that an English language communication training
need exists for Front Office Assistants and that the managers felt the Front Office
Assistants needed training in more of the communicative activities than the Front
Office Assistants did themselves. |
| first_indexed | 2025-11-15T07:36:45Z |
| format | Project Paper Report |
| id | upm-9012 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-15T07:36:45Z |
| publishDate | 1998 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-90122024-03-12T03:39:41Z http://psasir.upm.edu.my/id/eprint/9012/ English language communication training needs of front office assisstants of hotels in Kuala Lumpur Chan, Mei Yuit In this study, English language communication training needs of Front Office Assistants are identified and described. Eight hotels of four and five-star rating in Kuala Lumpur took part in the survey, from which a total of 44 Front Office Assistants and 26 managers responded. The main aim of the research was to determine to what extent an English language communication training need exists among the Front Office Assistants, and which areas of job-based communicative activities deserve emphasis in a training programme. Also, further details of the needs of the Front Office Assistants were obtained by exploring the difference in perceptions between the Front Office Assistants and their managers regarding the needs of the Front Office Assistants. Data were collected via a needs assessment questionnaire, which required information amongst others, a rating by the respondents of the proficiency level of Front Office Assistants on 35 communicative activities, and the relevance of these activities to the job of Front Office Assistant. The result was a description of English language communication needs of the Front Office Assistants, comprising a numerical representation of the overall degree of need for such training, the degree of training need for each communicative activity, the ranking order of the communicative activities according to training importance, and comparison between the perceptions of the two respondent groups as regards the proficiency level of the Front Office Assistants, the relevance of the communicative activities to the job of Front Office Assistants, and the training importance of the communicative activities. The overall findings show that an English language communication training need exists for Front Office Assistants and that the managers felt the Front Office Assistants needed training in more of the communicative activities than the Front Office Assistants did themselves. 1998-09 Project Paper Report NonPeerReviewed text en http://psasir.upm.edu.my/id/eprint/9012/1/FPP_1998_27%20IR.pdf Chan, Mei Yuit (1998) English language communication training needs of front office assisstants of hotels in Kuala Lumpur. [Project Paper Report] English language - Malaysia - Conversation and phrase books (for restaurant and hotel personnel) Hotels - Malaysia - Employees - Training of English |
| spellingShingle | English language - Malaysia - Conversation and phrase books (for restaurant and hotel personnel) Hotels - Malaysia - Employees - Training of Chan, Mei Yuit English language communication training needs of front office assisstants of hotels in Kuala Lumpur |
| title | English language communication training needs of front office assisstants of hotels in Kuala Lumpur |
| title_full | English language communication training needs of front office assisstants of hotels in Kuala Lumpur |
| title_fullStr | English language communication training needs of front office assisstants of hotels in Kuala Lumpur |
| title_full_unstemmed | English language communication training needs of front office assisstants of hotels in Kuala Lumpur |
| title_short | English language communication training needs of front office assisstants of hotels in Kuala Lumpur |
| title_sort | english language communication training needs of front office assisstants of hotels in kuala lumpur |
| topic | English language - Malaysia - Conversation and phrase books (for restaurant and hotel personnel) Hotels - Malaysia - Employees - Training of |
| url | http://psasir.upm.edu.my/id/eprint/9012/ http://psasir.upm.edu.my/id/eprint/9012/1/FPP_1998_27%20IR.pdf |