Determining quality factors contributing to chalet and resort guest lodging satisfaction using SERVQUAL dimension analysis

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Determining quality factors contributing to chalet and resort guest lodging satisfaction using SERVQUAL dimension analysis

The aim of this study is to determine the relationship between quality factors: service, facility, and location and chalet and resort guest satisfaction by utilizing the SERVQUAL dimension. The sample of the study involving 152 guests from five selected chalets and resorts along the beach of Pengkal...

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Bibliographic Details
Main Authors:	Omar, Muhd Khaizer, Shamsul Azman, Nur Arnie Sazerin, Jusoh, Rosnani, Zakaria, Anis, Mohd Sufian Kang, Enio Kang
Format:	Article
Language:	English
Published:	Asers Publishing 2020
Online Access:	http://psasir.upm.edu.my/id/eprint/88406/ http://psasir.upm.edu.my/id/eprint/88406/1/ABSTRACT.pdf

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