Crisis informatics in the context of social media crisis communication: theoretical models, taxonomy, and open issues
The involvement application and use of crisis and emergency management and communication are increasing rapidly. This study conducts a systematic literature review to identify the development of theoretical models in the area of social media crisis communication and management. The study aims to rev...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
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Institute of Electrical and Electronics Engineers
2020
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| Online Access: | http://psasir.upm.edu.my/id/eprint/88302/ http://psasir.upm.edu.my/id/eprint/88302/1/ABSTRACT.pdf |
| _version_ | 1848860593949245440 |
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| author | Bukar, Umar Ali A. Jabar, Marzanah Sidi, Fatimah Nor, Rozi Nor Haizan Abdullah, Salfarina Othman, Mohamed |
| author_facet | Bukar, Umar Ali A. Jabar, Marzanah Sidi, Fatimah Nor, Rozi Nor Haizan Abdullah, Salfarina Othman, Mohamed |
| author_sort | Bukar, Umar Ali |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | The involvement application and use of crisis and emergency management and communication are increasing rapidly. This study conducts a systematic literature review to identify the development of theoretical models in the area of social media crisis communication and management. The study aims to review and analyse the relationship of social media-based crisis communication in the context of crisis informatics and its taxonomy and the related crisis communication theoretical models to derive the challenges and limitations. A total of 207 articles were selected for the evaluation based on quality, relevancy, and contribution. The findings revealed that the situational crisis communication theory (SCCT) is the most dominant theory, followed by social-mediated crisis communication (SMCC) and integrated crisis mapping (ICM) models. The study identified theories such as the STREMII model, social media crisis management matrix/framework (SMSMF), and an interactive crisis communication model (ICCM) as emerging models. Moreover, the result of the finding shows that stakeholder interaction is an understudied field, while information reliability and processing for decision-making purposes, the wider application of social media sites, privacy issues, and how social media interaction can improve community resilience or build stakeholders relationships remain suitable topics for future research. |
| first_indexed | 2025-11-15T12:47:43Z |
| format | Article |
| id | upm-88302 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T12:47:43Z |
| publishDate | 2020 |
| publisher | Institute of Electrical and Electronics Engineers |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-883022022-11-24T01:56:51Z http://psasir.upm.edu.my/id/eprint/88302/ Crisis informatics in the context of social media crisis communication: theoretical models, taxonomy, and open issues Bukar, Umar Ali A. Jabar, Marzanah Sidi, Fatimah Nor, Rozi Nor Haizan Abdullah, Salfarina Othman, Mohamed The involvement application and use of crisis and emergency management and communication are increasing rapidly. This study conducts a systematic literature review to identify the development of theoretical models in the area of social media crisis communication and management. The study aims to review and analyse the relationship of social media-based crisis communication in the context of crisis informatics and its taxonomy and the related crisis communication theoretical models to derive the challenges and limitations. A total of 207 articles were selected for the evaluation based on quality, relevancy, and contribution. The findings revealed that the situational crisis communication theory (SCCT) is the most dominant theory, followed by social-mediated crisis communication (SMCC) and integrated crisis mapping (ICM) models. The study identified theories such as the STREMII model, social media crisis management matrix/framework (SMSMF), and an interactive crisis communication model (ICCM) as emerging models. Moreover, the result of the finding shows that stakeholder interaction is an understudied field, while information reliability and processing for decision-making purposes, the wider application of social media sites, privacy issues, and how social media interaction can improve community resilience or build stakeholders relationships remain suitable topics for future research. Institute of Electrical and Electronics Engineers 2020 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/88302/1/ABSTRACT.pdf Bukar, Umar Ali and A. Jabar, Marzanah and Sidi, Fatimah and Nor, Rozi Nor Haizan and Abdullah, Salfarina and Othman, Mohamed (2020) Crisis informatics in the context of social media crisis communication: theoretical models, taxonomy, and open issues. IEEE Access, 8. pp. 185842-185869. ISSN 2169-3536 https://ieeexplore.ieee.org/document/9220091 10.1109/ACCESS.2020.3030184 |
| spellingShingle | Bukar, Umar Ali A. Jabar, Marzanah Sidi, Fatimah Nor, Rozi Nor Haizan Abdullah, Salfarina Othman, Mohamed Crisis informatics in the context of social media crisis communication: theoretical models, taxonomy, and open issues |
| title | Crisis informatics in the context of social media crisis communication: theoretical models, taxonomy, and open issues |
| title_full | Crisis informatics in the context of social media crisis communication: theoretical models, taxonomy, and open issues |
| title_fullStr | Crisis informatics in the context of social media crisis communication: theoretical models, taxonomy, and open issues |
| title_full_unstemmed | Crisis informatics in the context of social media crisis communication: theoretical models, taxonomy, and open issues |
| title_short | Crisis informatics in the context of social media crisis communication: theoretical models, taxonomy, and open issues |
| title_sort | crisis informatics in the context of social media crisis communication: theoretical models, taxonomy, and open issues |
| url | http://psasir.upm.edu.my/id/eprint/88302/ http://psasir.upm.edu.my/id/eprint/88302/ http://psasir.upm.edu.my/id/eprint/88302/ http://psasir.upm.edu.my/id/eprint/88302/1/ABSTRACT.pdf |