Chalet and resort guests expectation and perception of the quality factors using SERVQUAL dimension

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Chalet and resort guests expectation and perception of the quality factors using SERVQUAL dimension

This article propagates the guests feedback on tourism experience based on the three major quality factors: service, facility, and location. We employ a descriptive quantitative survey and utilize five dimensions of SERVQUAL to determine guests expectation and perception from lodging experience offe...

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Bibliographic Details
Main Authors:	Omar, Muhd Khaizer, Shamsul Azman, Nur Arnie Sazerin, Jusoh, Rosnani, Jamaluddin, Rahimah, Abdul Kadir, Suhaida
Format:	Article
Language:	English
Published:	Ubiquity Press 2020
Online Access:	http://psasir.upm.edu.my/id/eprint/88110/ http://psasir.upm.edu.my/id/eprint/88110/1/ABSTRACT.pdf

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