A multi-country study of bank reputation among customers in Africa: Key antecedents and consequences

QR Code

A multi-country study of bank reputation among customers in Africa: Key antecedents and consequences

This paper studies the antecedents related to service quality and the consequences of bank reputation among bank customers in three prominent markets in Africa, the continent on which one of the banking industries with the highest potential in the world is located. The research hypotheses were teste...

Full description

Bibliographic Details
Main Authors:	Osakwe, Christian Nedu, Ruiz, Belén, Amegbe, Hayford, Chinje, Nathalie B., Cheah, Jun Hwa, T., Ramayah
Format:	Article
Language:	English
Published:	Elsevier 2020
Online Access:	http://psasir.upm.edu.my/id/eprint/87611/ http://psasir.upm.edu.my/id/eprint/87611/1/ABSTRACT.pdf

Similar Items

Antecedents of internal reputation and its consequences on organizational outcomes: a systematic review
by: Lee, Ling Hooi, et al.
Published: (2024)

Antecedents and consequences of self-congruity
by: Roy, Rajat, et al.
Published: (2015)

Experience value: antecedents and consequences
by: Prebensen, N., et al.
Published: (2014)

Antecedents of customer satisfaction in the higher education institutions of South Africa
by: Jager, Johan W de, et al.
Published: (2015)

Marketing and reputation in the service sector: higher education in South Africa and Singapore
by: De Jager, J., et al.
Published: (2010)

Influencing Organisational Buying Process: Antecedents, Dimensions And Consequences
by: Loo, Mark Kam Loon
Published: (2007)

Corporate Brand Rapture Theory: Antecedents, Processes, and Consequences
by: Lloyd, Stephen, et al.
Published: (2013)

Antecedent and Consequences of Flow : Lessons For Developing Human Resources
by: Hassan, Zaiton, et al.
Published: (2013)

Antecedents And Consequences Of Employee Engagement In The Sudanese Banking Sector
by: Amin Hassan Omar, Alaa
Published: (2015)

The antecedents and consequences of health information seeking and behavioral intention
by: K. Y. S. Putri, et al.
Published: (2021)

Understanding Consumers’ Privacy Concerns in Online Shopping: Antecedents and Consequences
by: Zhang, Kexin
Published: (2013)

Antecedents and consequences of beauty and cosmetic products impulse purchase on Tiktok
by: Kong, Chi Kei
Published: (2024)

Antecedents and consequences of destination choice among tourists in Langkawi, Malaysia
by: Ismail, An Nur Nabila
Published: (2021)

Integrated Reporting Quality: Institutional Antecedents And Consequence On Firm Performance
by: Wong, Kar Shun
Published: (2022)

The antecedents and consequences of value co-creation behaviors in a hotel setting: a two-country study
by: Roy, Sanjit K., et al.
Published: (2019)

Reputation ontology for reputation systems
by: Chang, Elizabeth, et al.
Published: (2006)

Reputation ontology for reputation systems
by: Chang, Elizabeth, et al.
Published: (2005)

The Antecedents And Consequences Of Work-Family Conflict Among Married Accountants In Penang
by: Khor, Lee Hsia
Published: (2005)

The Antecedents And Consequences Of Work-Family Conflict Among Married Accountants In Penang
by: LEE HSIA, KHOR
Published: (2005)

Antecedents and consequences of employee well-being: empirical study on Saudi Aramco
by: Alghamdi, Mansour, et al.
Published: (2021)

Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia
by: Abas, Nurliyana
Published: (2014)

Intra-corporate plagiarism?: conceptualising antecedents and consequences of negatively perceived mobility of ideas
by: Arp, Frithjof, et al.
Published: (2016)

Anticipated Consumer Guilt: An Investigation into its Antecedents and Consequences for Fair-Trade Consumption
by: Lindenmeier, J., et al.
Published: (2017)

The antecedents and consequences of relationship quality of retail loyalty programmes / Nor Asiah Omar
by: Omar, Nor Asiah
Published: (2008)

Antecedents and consequences of destination image of Malaysia from perspective of west Asian Tourists
by: Mohammed Kani, Yusuf Ahmed
Published: (2015)

Effects Of Handheld Augmented Reality Antecedents, Experience, And Consequences On Students’ Awareness Of Stroke
by: Riyad Ayyad, Riyad Ayyad
Published: (2016)

Antecedents of Customer E-loyalty With the Effect of Trustworthiness in Malaysia Context
by: Wong, Poh-Ming Winnie, et al.
Published: (2014)

Marketing and reputation considerations when choosing an institution of higher education: the case of South Africa versus Singapore
by: De Jager, J., et al.
Published: (2009)

The consequences of knowledge hiding behavior in organizations: a systematic literature review
by: Alaydi, Bader, et al.
Published: (2021)

Understanding food safety certification: key determinants, barriers, and antecedents
by: Mohd Shahir, Omar, et al.
Published: (2024)

Antecedents and consequences of the complementarities between green operations management practices: an empirical investigation in Oman
by: Al Sheyadi, Anwar
Published: (2014)

The Antecedents and Consequences of Social Media Brand Engagement Towards Organizations’ Facebook Brand Pages
by: Morshed, Ahmed Fahim
Published: (2025)

The Antecedents And Consequences Of Work-Family Conflict Among Doctors In Public Hospitals In Peninsular Malaysia
by: Abd Razak, Ahmad Zainal Abidin
Published: (2009)

Antecedences And Consequences Adoption Of Ohsas 18001 Management System A Study Of Malaysia Industry
by: Chu, Wee Liang
Published: (2011)

Antecedences And Consequences Adoption Of Ohsas 18001 Management System A Study Of Malaysia Industry
by: Chu, Wee Liang
Published: (2011)

Prevalence, antecedents, and consequences of workplace bullying among employees in selected multinational corporations in Malaysia
by: S T Samanthar, Santhosh Kumari
Published: (2019)

Antecedents and consequences of academic research and consultation performance of academicians in public research universities in Malaysia
by: Janib, Jamali
Published: (2019)

Board Diversity As Antecedent And Corporate Social Responsibility As Consequence Of Earnings Management: Malaysian Evidence
by: Shafai, Nor Atikah
Published: (2019)

Corporate Governance Mechanisms As Antecedent And Financial Distress As Consequence Of Credit Risk In The Iraqi Banks
by: Mohammed Sadaa, Abdullah
Published: (2023)

Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia / Nurliyana Abas
by: Abas, Nurliyana
Published: (2014)