A model linking HRM practices, service-oriented OCBs & organizational performance in Malaysian hotel industry

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A model linking HRM practices, service-oriented OCBs & organizational performance in Malaysian hotel industry

Customer contact employees are the major and direct interface contact with existing and potential customers of hotels. Customer contact employees’ behaviours and service performance are factors for a hotel to be successful. Hotels have to pay a great attention on the human resource management (HRM)...

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Bibliographic Details
Main Authors:	Foo, Lee Yen, Ghazali, Hazrina, Zawawi, Dahlia, Mohamad, Siti Fatimah, Othman, Mohhidin
Format:	Article
Language:	English
Published:	Universiti Teknologi MARA 2020
Online Access:	http://psasir.upm.edu.my/id/eprint/87610/ http://psasir.upm.edu.my/id/eprint/87610/1/ABSTRACT.pdf

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