Personal and environmental determinants of consumer legal literacy among Malaysian consumers
Legal literacy means whether the consumers have the knowledge and are able to apply the information when they make transactions, and thus more likely know how to seek redress. The objective of this article is to analyze the determining factors of consumer legal literacy among Malaysian consumers. A...
| Main Authors: | , , , |
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| Format: | Article |
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Malaysia Consumer And Family Economy Association (MACFEA)
2020
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| Online Access: | http://psasir.upm.edu.my/id/eprint/87131/ |
| _version_ | 1848860368376430592 |
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| author | Samsudin, Norhafifah Abu Bakar, Elistina Md Jusoh, Zuroni Muhammad Arif, Afida Mastura |
| author_facet | Samsudin, Norhafifah Abu Bakar, Elistina Md Jusoh, Zuroni Muhammad Arif, Afida Mastura |
| author_sort | Samsudin, Norhafifah |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Legal literacy means whether the consumers have the knowledge and are able to apply the information when they make transactions, and thus more likely know how to seek redress. The objective of this article is to analyze the determining factors of consumer legal literacy among Malaysian consumers. A survey was conducted among 500 respondents who were chosen through systematic random sampling. Standard multiple linear regressions results show that only value, self-efficacy, and peer influence can explain thirteen point four percent (13.4%) variance and the most influencing factor was peer influence. This research holds significant implications for the government, educators, and consumer movements to emphasize effective consumer education programs to increase literacy among consumers. It is also necessary to establish more comprehensive programs, either through formal or informal education, especially in instilling good values among consumers. Self-efficacy and peer influence can be considered in consumer education programs such as those by the Ministry of Domestic Trade and Consumer Affairs, consumer movements, and consumer clubs in schools. |
| first_indexed | 2025-11-15T12:44:07Z |
| format | Article |
| id | upm-87131 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-15T12:44:07Z |
| publishDate | 2020 |
| publisher | Malaysia Consumer And Family Economy Association (MACFEA) |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-871312024-05-17T03:26:42Z http://psasir.upm.edu.my/id/eprint/87131/ Personal and environmental determinants of consumer legal literacy among Malaysian consumers Samsudin, Norhafifah Abu Bakar, Elistina Md Jusoh, Zuroni Muhammad Arif, Afida Mastura Legal literacy means whether the consumers have the knowledge and are able to apply the information when they make transactions, and thus more likely know how to seek redress. The objective of this article is to analyze the determining factors of consumer legal literacy among Malaysian consumers. A survey was conducted among 500 respondents who were chosen through systematic random sampling. Standard multiple linear regressions results show that only value, self-efficacy, and peer influence can explain thirteen point four percent (13.4%) variance and the most influencing factor was peer influence. This research holds significant implications for the government, educators, and consumer movements to emphasize effective consumer education programs to increase literacy among consumers. It is also necessary to establish more comprehensive programs, either through formal or informal education, especially in instilling good values among consumers. Self-efficacy and peer influence can be considered in consumer education programs such as those by the Ministry of Domestic Trade and Consumer Affairs, consumer movements, and consumer clubs in schools. Malaysia Consumer And Family Economy Association (MACFEA) 2020 Article PeerReviewed Samsudin, Norhafifah and Abu Bakar, Elistina and Md Jusoh, Zuroni and Muhammad Arif, Afida Mastura (2020) Personal and environmental determinants of consumer legal literacy among Malaysian consumers. Malaysian Journal of Consumer and Family Economics, 25 (spec.1). 27 - 40. ISSN 1511-2802; ESSN: 2948-4189 https://www.majcafe.com/vol-25-s1-2020/ |
| spellingShingle | Samsudin, Norhafifah Abu Bakar, Elistina Md Jusoh, Zuroni Muhammad Arif, Afida Mastura Personal and environmental determinants of consumer legal literacy among Malaysian consumers |
| title | Personal and environmental determinants of consumer legal literacy among Malaysian consumers |
| title_full | Personal and environmental determinants of consumer legal literacy among Malaysian consumers |
| title_fullStr | Personal and environmental determinants of consumer legal literacy among Malaysian consumers |
| title_full_unstemmed | Personal and environmental determinants of consumer legal literacy among Malaysian consumers |
| title_short | Personal and environmental determinants of consumer legal literacy among Malaysian consumers |
| title_sort | personal and environmental determinants of consumer legal literacy among malaysian consumers |
| url | http://psasir.upm.edu.my/id/eprint/87131/ http://psasir.upm.edu.my/id/eprint/87131/ |