Measuring expectation for an affordance gap on a smartphone user interface and its usage among older adults
The smartphone has become a ubiquitous mobile communication tool that plays a crucial role in the daily lives for Malaysian older adults. However, it is not easy for older adults to learn new interaction modes and adopt the smartphone user interface. In this paper, we aim to examine the affordances...
| Main Authors: | , , , |
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| Format: | Article |
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ProQuest
2020
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| Online Access: | http://psasir.upm.edu.my/id/eprint/86662/ |
| _version_ | 1848860257112031232 |
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| author | Wong, Chui Yin Ibrahim, Rahimah Hamid, Tengku Aizan Mansor, Evi Indriasari |
| author_facet | Wong, Chui Yin Ibrahim, Rahimah Hamid, Tengku Aizan Mansor, Evi Indriasari |
| author_sort | Wong, Chui Yin |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | The smartphone has become a ubiquitous mobile communication tool that plays a crucial role in the daily lives for Malaysian older adults. However, it is not easy for older adults to learn new interaction modes and adopt the smartphone user interface. In this paper, we aim to examine the affordances of a smartphone user interface and its usage by older adults through the lens of Norman’s execution/evaluation action cycle (EEAC) framework. A mobile-user interaction study was administered with four tasks. A paired sample t-test was conducted to analyze the affordance gap between different levels of expectation. The results revealed that three tasks (making phone calls, adding contacts, and using WhatsApp) were statistically different; the exception was installing mobile apps. The results underscore the importance of mobile apps designers incorporating older adults’ needs and expectations as a means to reduce the affordance gap. |
| first_indexed | 2025-11-15T12:42:21Z |
| format | Article |
| id | upm-86662 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-15T12:42:21Z |
| publishDate | 2020 |
| publisher | ProQuest |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-866622023-05-31T02:11:54Z http://psasir.upm.edu.my/id/eprint/86662/ Measuring expectation for an affordance gap on a smartphone user interface and its usage among older adults Wong, Chui Yin Ibrahim, Rahimah Hamid, Tengku Aizan Mansor, Evi Indriasari The smartphone has become a ubiquitous mobile communication tool that plays a crucial role in the daily lives for Malaysian older adults. However, it is not easy for older adults to learn new interaction modes and adopt the smartphone user interface. In this paper, we aim to examine the affordances of a smartphone user interface and its usage by older adults through the lens of Norman’s execution/evaluation action cycle (EEAC) framework. A mobile-user interaction study was administered with four tasks. A paired sample t-test was conducted to analyze the affordance gap between different levels of expectation. The results revealed that three tasks (making phone calls, adding contacts, and using WhatsApp) were statistically different; the exception was installing mobile apps. The results underscore the importance of mobile apps designers incorporating older adults’ needs and expectations as a means to reduce the affordance gap. ProQuest 2020-02 Article PeerReviewed Wong, Chui Yin and Ibrahim, Rahimah and Hamid, Tengku Aizan and Mansor, Evi Indriasari (2020) Measuring expectation for an affordance gap on a smartphone user interface and its usage among older adults. Human Technology, 16 (2). pp. 6-34. ISSN 1795-6889 http://www.humantechnology.jyu.fi/ 10.17011/ht/urn.202002242161 |
| spellingShingle | Wong, Chui Yin Ibrahim, Rahimah Hamid, Tengku Aizan Mansor, Evi Indriasari Measuring expectation for an affordance gap on a smartphone user interface and its usage among older adults |
| title | Measuring expectation for an affordance gap on a smartphone user interface and its usage among older adults |
| title_full | Measuring expectation for an affordance gap on a smartphone user interface and its usage among older adults |
| title_fullStr | Measuring expectation for an affordance gap on a smartphone user interface and its usage among older adults |
| title_full_unstemmed | Measuring expectation for an affordance gap on a smartphone user interface and its usage among older adults |
| title_short | Measuring expectation for an affordance gap on a smartphone user interface and its usage among older adults |
| title_sort | measuring expectation for an affordance gap on a smartphone user interface and its usage among older adults |
| url | http://psasir.upm.edu.my/id/eprint/86662/ http://psasir.upm.edu.my/id/eprint/86662/ http://psasir.upm.edu.my/id/eprint/86662/ |