Work-family conflict and job performance: moderating effect of social support among employees in Malaysian service sector
This study aims to examine the relationship between work-family conflict (work interference family and family interference work) and job performance among employees in Malaysian service sector. In addition, this study focuses on exploring the moderating effect of social support received from supervi...
| Main Authors: | , , , |
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| Format: | Article |
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Faculty of Economics and Business, Universiti Malaysia Sarawak
2020
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| Online Access: | http://psasir.upm.edu.my/id/eprint/86543/ |
| _version_ | 1848860230264291328 |
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| author | Zainal, Nurhafizah Zawawi, Dahlia Abdul Aziz, Yuhanis Ali, Mass Hareeza |
| author_facet | Zainal, Nurhafizah Zawawi, Dahlia Abdul Aziz, Yuhanis Ali, Mass Hareeza |
| author_sort | Zainal, Nurhafizah |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | This study aims to examine the relationship between work-family conflict (work interference family and family interference work) and job performance among employees in Malaysian service sector. In addition, this study focuses on exploring the moderating effect of social support received from supervisors and family members on the relationship of work-family conflict dimensions with employee’s job performance. This study is employed quantitative method whereby the questionnaires are used to gather the data.The data for the present study were collected from a total of 250 employees working in Malaysian service sector.The mean, standard deviations, correlations, and moderated hierarchical regression analysis were performed in analyzing the data by using the IBM SPSS statistics software 23. The results of the study indicate that work interference family and family interference work are negatively correlated with employee’s job performance. Moreover, social support received from supervisors and family members is observed to significantly moderate the relationship of work interference family and family interference work with employee’s job performance. |
| first_indexed | 2025-11-15T12:41:56Z |
| format | Article |
| id | upm-86543 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-15T12:41:56Z |
| publishDate | 2020 |
| publisher | Faculty of Economics and Business, Universiti Malaysia Sarawak |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-865432023-11-06T08:41:06Z http://psasir.upm.edu.my/id/eprint/86543/ Work-family conflict and job performance: moderating effect of social support among employees in Malaysian service sector Zainal, Nurhafizah Zawawi, Dahlia Abdul Aziz, Yuhanis Ali, Mass Hareeza This study aims to examine the relationship between work-family conflict (work interference family and family interference work) and job performance among employees in Malaysian service sector. In addition, this study focuses on exploring the moderating effect of social support received from supervisors and family members on the relationship of work-family conflict dimensions with employee’s job performance. This study is employed quantitative method whereby the questionnaires are used to gather the data.The data for the present study were collected from a total of 250 employees working in Malaysian service sector.The mean, standard deviations, correlations, and moderated hierarchical regression analysis were performed in analyzing the data by using the IBM SPSS statistics software 23. The results of the study indicate that work interference family and family interference work are negatively correlated with employee’s job performance. Moreover, social support received from supervisors and family members is observed to significantly moderate the relationship of work interference family and family interference work with employee’s job performance. Faculty of Economics and Business, Universiti Malaysia Sarawak 2020-03-26 Article PeerReviewed Zainal, Nurhafizah and Zawawi, Dahlia and Abdul Aziz, Yuhanis and Ali, Mass Hareeza (2020) Work-family conflict and job performance: moderating effect of social support among employees in Malaysian service sector. International Journal of Business and Society, 21 (1). 79 - 95. ISSN 1511-6670 https://publisher.unimas.my/ojs/index.php/IJBS/article/view/3224 10.33736/ijbs.3224.2020 |
| spellingShingle | Zainal, Nurhafizah Zawawi, Dahlia Abdul Aziz, Yuhanis Ali, Mass Hareeza Work-family conflict and job performance: moderating effect of social support among employees in Malaysian service sector |
| title | Work-family conflict and job performance: moderating effect of social support among employees in Malaysian service sector |
| title_full | Work-family conflict and job performance: moderating effect of social support among employees in Malaysian service sector |
| title_fullStr | Work-family conflict and job performance: moderating effect of social support among employees in Malaysian service sector |
| title_full_unstemmed | Work-family conflict and job performance: moderating effect of social support among employees in Malaysian service sector |
| title_short | Work-family conflict and job performance: moderating effect of social support among employees in Malaysian service sector |
| title_sort | work-family conflict and job performance: moderating effect of social support among employees in malaysian service sector |
| url | http://psasir.upm.edu.my/id/eprint/86543/ http://psasir.upm.edu.my/id/eprint/86543/ http://psasir.upm.edu.my/id/eprint/86543/ |