Critical success factors of budget hotel performance and mediating role of customer satisfaction

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Critical success factors of budget hotel performance and mediating role of customer satisfaction

The emergence of the importance of budget hotels, as one of the main parts of SMEs worldwide, including Malaysia, has been paid attention extensively. The identification of critical success factors (CSFs) is essential for the success of this sector. The evolution of changes in hospitality activit...

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Bibliographic Details
Main Author:	Nazari, Narges
Format:	Thesis
Language:	English
Published:	2019
Subjects:	Hotels Consumer satisfaction
Online Access:	http://psasir.upm.edu.my/id/eprint/85456/ http://psasir.upm.edu.my/id/eprint/85456/1/FEP%202019%2054%20IR.pdf

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