Relationship between human factors and Service Level Agreement usage for health care system

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Relationship between human factors and Service Level Agreement usage for health care system

Service Level Agreement (SLA) is a contract between service provider and service recipient, where each service is formally defined. From the SLA management, the service recipient will know what service they will be receive. Most commonly, the parameter of SLA defines QoS (Quality of Service) to g...

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Bibliographic Details
Main Author:	Rozami, Mohammad Nasrollah
Format:	Thesis
Language:	English
Published:	2019
Subjects:	Health Services Public health
Online Access:	http://psasir.upm.edu.my/id/eprint/84619/ http://psasir.upm.edu.my/id/eprint/84619/1/FSKTM%202019%2053%20ir.pdf

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