Chan, M. Y., & Sagaran, U. C. (2019). Scripted communication for service standardisation? what analysis of conversation can tell us about the fast-food service encounter. Sage Publications.
Chicago Style (17th ed.) CitationChan, Mei Yuit, and Uma Chandra Sagaran. Scripted Communication for Service Standardisation? What Analysis of Conversation Can Tell Us About the Fast-food Service Encounter. Sage Publications, 2019.
MLA (9th ed.) CitationChan, Mei Yuit, and Uma Chandra Sagaran. Scripted Communication for Service Standardisation? What Analysis of Conversation Can Tell Us About the Fast-food Service Encounter. Sage Publications, 2019.
Warning: These citations may not always be 100% accurate.