The Differences Between ISO 9000 Certified Companies and Non-ISO Companies in Terms of Employee Job Satisfaction, Commitment and Organizational Performance in Service Industry

QR Code

The Differences Between ISO 9000 Certified Companies and Non-ISO Companies in Terms of Employee Job Satisfaction, Commitment and Organizational Performance in Service Industry

This study is designed to examine the differences between ISO 9000 certified companies and non-ISO companies in terms of employee job satisfaction and commitment and organisational performance (intention to turnover, perceived absenteeism and work performance) in service organisations. ISO 9000 i...

Full description

Bibliographic Details
Main Author:	Othman, Abdul Kadir
Format:	Thesis
Language:	English English
Published:	2001
Subjects:	ISO 9000 Series Standards Service industries - Job satisfaction. Organizational effectiveness.
Online Access:	http://psasir.upm.edu.my/id/eprint/8146/ http://psasir.upm.edu.my/id/eprint/8146/1/GSM_2001_4_.pdf

Similar Items

The Impact of ISO 9000 Certification to the Organization Performance
by: Siaw, Ching Foon
Published: (1998)

A Study of Malaysian Companies Experience in Getting the ISO 9000 Series Certification
by: Lim, Kar Choon
Published: (1997)

The Motives for ISO 9000 Certification in the Malaysian Manufacturing Companies
by: A. Gader, Abdalsalam Mohamed
Published: (2004)

Kesan Pelaksanaan MS ISO 9000 Terhadap Kepuasan Bekerja dan Komitmen Organisasi Pasukan Logistik Pangkalan Tentera Darat Malaysia
by: Mohd Ramli, Meor Anuar Shuhaili
Published: (2003)

Evaluating the Effectiveness of ISO 9001:2000 Training in Certified Manufacturing Companies in Malaysia
by: Saleh, Moftah Farag
Published: (2004)

Kesedaran pendidik terhadap elemen ISO 9000 kajian awal di Hulu Perak / Sofiah Molek Lope Aman Shah and Mohd Razif Ibrahim
by: Aman Shah, Sofiah Molek Lope, et al.
Published: (2003)

Critical Success Factors For Iso 9000 Certification In The Malaysian Manufacturing Industry
by: Mohd Hussin, Rosminah
Published: (2003)

Proses Peningkatan Kualiti dalam Pengajaran Melalui ISO 9000 di Universiti Putra Malaysia
by: Wah, Rosdi
Published: (1999)

Development of an Expert System for ISO 14001
by: Muhammad Ghazi, Sri Ikarostika Rahayu
Published: (1999)

ISO certified biological and agricultural engineering tertiary
by: Shariff, Abdul Rashid Mohamed
Published: (2006)

Service Management Systems and MS ISO based products : a reflection.
by: Hamzah, Mohd Sahandri Gani, et al.
Published: (2009)

Employee`s tolerance toward change : A case study of the implementation of MS : ISO in Pos Malaysia Bhd. / Norvina Asim and Nor Fawanih Umat
by: Asim, Norvina, et al.
Published: (2011)

Environmental strategy, management accounting, proactivity and performance in ISO14001-certified companies in Malaysia
by: Appannan, Jeya Santhini
Published: (2020)

Corporate carbon strategies, carbon accounting and performances of ISO14001-certified companies in Malaysia
by: Kasbun, Nur Fatin
Published: (2020)

Sistem pengurusan kualiti ISO 9002 di dalam syarikat pembinaan implementasi dan permasalahan / Mohd. Naim Abdul Jabar
by: Abdul Jabar, Mohd. Naim
Published: (1999)

Implementing ISO 9000 series in maintenance organization / Mohammad Irfan Ahmad Zaki
by: Ahmad Zaki, Mohammad Irfan
Published: (2004)

Assessment of post-certification of ISO 14001 implementation in manufacturing industry in Malaysia
by: Tay, Hui Hui
Published: (2017)

Factors Influencing the Implementation and Maintenance of ISO 9001:2000 Standard in Selected Organisations in Malaysia
by: Othman, Roziana
Published: (2006)

Drivers, practices and performances of green supply chain management of ISO 14001 certified manufacturers in Malaysia
by: Rusli, Khairul Anuar
Published: (2012)

Managing training in ISO 9002 : a training need analysis of officers in direct access, a division of Southern Bank Berhad
by: Azizan, Norizan
Published: (1998)

The impact of ISO 14001 on the operations management of wooden furniture manufacturers in Malaysia
by: Ratnasingam, J, et al.
Published: (2010)

ISO 14001 Compliance with Environmental Regulations by the Malaysian Electrical and Electronics Industry
by: Indra, Harjeet Kaur
Published: (1999)

Relationship of ISO 9001:2000 quality system certification with operational and businessperformance: A survey in Australia and New Zealand-based manufacturing and service companies
by: Feng, M., et al.
Published: (2008)

The Effect of Organizational Learning on Organizational Commitment, Job Satisfaction and Work Performance
by: Ong, Gua Pak
Published: (2007)

Evaluating the training programme on ISO 9002 at Esprit Corporation Sdn. Bhd.
by: Khoo, Guat Tin
Published: (1997)

Development of Quality Management in India (An evaluation of Implementation of ISO in a SME in India)
by: Kachapilly Joseph, Jackson
Published: (2011)

Management Responsibility And Business Performance Between ISO 9000 And Non-ISO 9000 Certified Contractors In Malaysia.
by: Said, Ilias, et al.
Published: (2006)

ISO 9001 & 14001: A Relationship with GDP?
by: Mills, T
Published: (2011)

Quality performance of ISO 9000/2001 certified contractors
by: Gui, Hun Chuen
Published: (2007)

Mediation effect of job satisfaction on relationship between learning organization and organizational commitment among lecturers in higher education institutions
by: Wang, Guixia
Published: (2022)

The relationship between organizational culture and employees' job performance at Proton Tanjung Malim Sdn Bhd / Nur Awanis Zulkifli
by: Zulkifli, Nur Awanis
Published: (2018)

The relationship between organizational culture and employees' job performance at Pejabat Pendidikan Daerah (PPD) Pasir Puteh / Nur Hidayah Abu Johan
by: Abu Johan, Nur Hidayah
Published: (2018)

Islamic working environment, organizational commitment and employee’s job satisfaction and performance in service industry in Malaysia: a conceptual paper / Muhamad Izzuddin Zainudin …[et al.]
by: Zainudin, Muhamad Izzuddin, et al.
Published: (2018)

Mediating effect of job satisfaction on relationship between leadership style, job involvement, perceived organizational support and lecturers’ organizational commitment in Nigeria
by: Sakiru, Oladipo Kolapo
Published: (2019)

Reporting on Sustainability Standards in Australia: Focus on ISO 14001
by: Naudé, Marita, et al.
Published: (2013)

The influence of lean six sigma and Kaizen to reduce defect products in automotive industry / Razmah Mahmod, Faizah Mashahadi and Nur Amirah Ashari
by: Mahmod, Razmah, et al.
Published: (2017)

Employees' Reactions and Factors in the Implementation of ISO 9000 in Manufacturing Companies
by: Osman, Mohd Rasid, et al.
Published: (2001)

IS0 9000 quality system certification and its impact on product and process innovation performance
by: Terziovski, Mile, et al.
Published: (2014)

Relationships between job satisfaction, job motivation, organizational commitment and intent to stay among academic staff of private colleges
by: Morshidi, Azizan
Published: (2000)

Development of an ISO9001:2000 Self-Assessment Tool for Use in ISO-Certified Manufacturing Companies
by: Tayefeh Morsal, Seyed Ali Asghar
Published: (2008)