The Impact of ISO 9000 Certification to the Organization Performance
ISO 9000 Standards have become an important tool for an organization to enhance its market share in both local and overseas market. However, little empirical studies have been conducted to determine the impact of ISO 9000 certification on the financial performance of the company. In this study,...
| Main Author: | |
|---|---|
| Format: | Project Paper Report |
| Language: | English English |
| Published: |
1998
|
| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/8115/ http://psasir.upm.edu.my/id/eprint/8115/1/GSM_1998_28_A.pdf |
| _version_ | 1848840781986529280 |
|---|---|
| author | Siaw, Ching Foon |
| author_facet | Siaw, Ching Foon |
| author_sort | Siaw, Ching Foon |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | ISO 9000 Standards have become an important tool for an organization to
enhance its market share in both local and overseas market.
However, little empirical studies have been conducted to determine the impact of
ISO 9000 certification on the financial performance of the company.
In this study, a survey questionnaire has been designed to collect some
information from the quality assurance personnel through telephone interviews.
On the hand, company financial data was gathered to analyze the relationships
of the ISO 9000 certification and the company financial performance.
Descriptive statistics namely frequencies, percentage and mean were used in
describing the some of the finding. In addition, simple regression analysis was
carried out to analyze the significance of ISO 9000 certification on the financial
performance of the company.
Findings showed that the companies registered with ISO 9000 were mainly
driven by external forces, such as market trend and statutory requirements. The
study also found that the most quality assurance personnel perceived that they
gained all the benefits (competitive edge) after pursuing ISO 9000 certification.
However, the profitability ratio analysis did not support such conclusion. It
revealed that the business performance of a company have indicated a declining
trend instead of improvement after achieving ISO 9000 certification status.
This study also highlighted the necessity of Total Quality Management in a
company and the integration of both in order to achieve the ultimate goal of the
company. |
| first_indexed | 2025-11-15T07:32:48Z |
| format | Project Paper Report |
| id | upm-8115 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-15T07:32:48Z |
| publishDate | 1998 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-81152012-05-28T02:32:49Z http://psasir.upm.edu.my/id/eprint/8115/ The Impact of ISO 9000 Certification to the Organization Performance Siaw, Ching Foon ISO 9000 Standards have become an important tool for an organization to enhance its market share in both local and overseas market. However, little empirical studies have been conducted to determine the impact of ISO 9000 certification on the financial performance of the company. In this study, a survey questionnaire has been designed to collect some information from the quality assurance personnel through telephone interviews. On the hand, company financial data was gathered to analyze the relationships of the ISO 9000 certification and the company financial performance. Descriptive statistics namely frequencies, percentage and mean were used in describing the some of the finding. In addition, simple regression analysis was carried out to analyze the significance of ISO 9000 certification on the financial performance of the company. Findings showed that the companies registered with ISO 9000 were mainly driven by external forces, such as market trend and statutory requirements. The study also found that the most quality assurance personnel perceived that they gained all the benefits (competitive edge) after pursuing ISO 9000 certification. However, the profitability ratio analysis did not support such conclusion. It revealed that the business performance of a company have indicated a declining trend instead of improvement after achieving ISO 9000 certification status. This study also highlighted the necessity of Total Quality Management in a company and the integration of both in order to achieve the ultimate goal of the company. 1998 Project Paper Report NonPeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/8115/1/GSM_1998_28_A.pdf Siaw, Ching Foon (1998) The Impact of ISO 9000 Certification to the Organization Performance. [Project Paper Report] ISO 9000 Series Standards. Organizational effectiveness. English |
| spellingShingle | ISO 9000 Series Standards. Organizational effectiveness. Siaw, Ching Foon The Impact of ISO 9000 Certification to the Organization Performance |
| title | The Impact of ISO 9000 Certification to the Organization Performance |
| title_full | The Impact of ISO 9000 Certification to the Organization Performance |
| title_fullStr | The Impact of ISO 9000 Certification to the Organization Performance |
| title_full_unstemmed | The Impact of ISO 9000 Certification to the Organization Performance |
| title_short | The Impact of ISO 9000 Certification to the Organization Performance |
| title_sort | impact of iso 9000 certification to the organization performance |
| topic | ISO 9000 Series Standards. Organizational effectiveness. |
| url | http://psasir.upm.edu.my/id/eprint/8115/ http://psasir.upm.edu.my/id/eprint/8115/1/GSM_1998_28_A.pdf |