Crisis informatics: a systematic evaluation
Crisis management and communication are increasingly being challenged by the impact of social media as a forum for crisis communication. Among the many roles that crisis management services embrace, managing outreach information and communication are increasingly important. This study presents a sys...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Blue Eyes Intelligence Engineering & Sciences Publication
2019
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| Online Access: | http://psasir.upm.edu.my/id/eprint/81048/ http://psasir.upm.edu.my/id/eprint/81048/1/CRISIS.pdf |
| _version_ | 1848859011054567424 |
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| author | Bukar, Umar Ali A. Jabar, Marzanah Sidi, Fatimah |
| author_facet | Bukar, Umar Ali A. Jabar, Marzanah Sidi, Fatimah |
| author_sort | Bukar, Umar Ali |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Crisis management and communication are increasingly being challenged by the impact of social media as a forum for crisis communication. Among the many roles that crisis management services embrace, managing outreach information and communication are increasingly important. This study presents a systematic review of articles pertaining to the application of social media to support crisis management. Our review presents that, Situational Crisis Communication Theory (SCCT) is the most dominant theory for crisis communication and twitter is the dominant social network site. Also, the review identifies decision-making, community resilience, privacy issues, information sharing and seeking, social media based crisis communication for future studies. |
| first_indexed | 2025-11-15T12:22:33Z |
| format | Article |
| id | upm-81048 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T12:22:33Z |
| publishDate | 2019 |
| publisher | Blue Eyes Intelligence Engineering & Sciences Publication |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-810482020-10-14T06:06:50Z http://psasir.upm.edu.my/id/eprint/81048/ Crisis informatics: a systematic evaluation Bukar, Umar Ali A. Jabar, Marzanah Sidi, Fatimah Crisis management and communication are increasingly being challenged by the impact of social media as a forum for crisis communication. Among the many roles that crisis management services embrace, managing outreach information and communication are increasingly important. This study presents a systematic review of articles pertaining to the application of social media to support crisis management. Our review presents that, Situational Crisis Communication Theory (SCCT) is the most dominant theory for crisis communication and twitter is the dominant social network site. Also, the review identifies decision-making, community resilience, privacy issues, information sharing and seeking, social media based crisis communication for future studies. Blue Eyes Intelligence Engineering & Sciences Publication 2019-10 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/81048/1/CRISIS.pdf Bukar, Umar Ali and A. Jabar, Marzanah and Sidi, Fatimah (2019) Crisis informatics: a systematic evaluation. International Journal of Advanced Science and Technology, 9 (1). pp. 3444-3447. ISSN 2249 – 8958 https://www.ijeat.org/wp-content/uploads/papers/v9i1/A2655109119.pdf 10.35940/ijeat.A2655.109119 |
| spellingShingle | Bukar, Umar Ali A. Jabar, Marzanah Sidi, Fatimah Crisis informatics: a systematic evaluation |
| title | Crisis informatics: a systematic evaluation |
| title_full | Crisis informatics: a systematic evaluation |
| title_fullStr | Crisis informatics: a systematic evaluation |
| title_full_unstemmed | Crisis informatics: a systematic evaluation |
| title_short | Crisis informatics: a systematic evaluation |
| title_sort | crisis informatics: a systematic evaluation |
| url | http://psasir.upm.edu.my/id/eprint/81048/ http://psasir.upm.edu.my/id/eprint/81048/ http://psasir.upm.edu.my/id/eprint/81048/ http://psasir.upm.edu.my/id/eprint/81048/1/CRISIS.pdf |