Antecedents and outcome of job embeddedness: evidence from four and five-star hotels

QR Code

Antecedents and outcome of job embeddedness: evidence from four and five-star hotels

The present study explores the antecedents and outcome of job embeddedness. The antecedents are: level of control over work hours and felt obligation. The outcome is proactive customer service performance. Using self-administered questionnaires, 163 paired responses were gathered from frontline empl...

Full description

Bibliographic Details
Main Authors:	Chan, Wei Leong, Jo, Ann Ho, Sambasivan, Murali, Siew, Imm Ng
Format:	Article
Language:	English
Published:	Elsevier 2019
Online Access:	http://psasir.upm.edu.my/id/eprint/80654/ http://psasir.upm.edu.my/id/eprint/80654/1/JOB.pdf

Similar Items

Antecedents affecting employee service recovery performance in five star hotel
by: Tan, Ai Ling *, et al.
Published: (2014)

Antecedents and outcomes of flight attendants' job satisfaction
by: Ng, Siew Imm, et al.
Published: (2011)

Antecedents and outcomes of the knowledge management process (KMP) in Malaysian SMEs
by: Narayanan, Sivachandran, et al.
Published: (2020)

Weeding out deviant workplace behaviour in downsized organizations: the role of emotional intelligence and job embeddedness
by: Mohd Yusof, Mastura, et al.
Published: (2019)

Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry
by: Chan, Wei Leong
Published: (2018)

Job demands & job resources: predicting burnout and work engagement among teachers
by: Roslan, Nurul Aimi, et al.
Published: (2015)

Impact of service guarantee on empowerment and employee motivation in four and five star hotels in Malaysia
by: Mohd Shahril, Aslinda, et al.
Published: (2012)

Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia.
by: Mohd Shahril, Aslinda, et al.
Published: (2013)

Gender Differences on Job Satisfaction of the Five-Star Hotel Employees: The Case of the Turkish Hotel Industry
by: Derya k, K., et al.
Published: (2012)

Causal relationship between service guarantees and customer satisfaction in four-and five-star hotels in Malaysia
by: Mohd Shahril, Aslinda
Published: (2014)

The relationship between effective communication and customers' satisfaction: a study in four and five star hotels in Kuching
by: Aniza Baizura, Ariffin
Published: (2012)

Measuring Customer Satisfaction In Five-Star Hotels In Malaysia
by: Hia, Kuek Gek
Published: (2003)

Antecedents and outcomes of destination image of Malaysia
by: Kani, Yusuf, et al.
Published: (2017)

The relationship between service guarantees, empowerment, employee satisfaction, service quality in four and five star hotels in Malaysia
by: Mohd Shahril, Aslinda, et al.
Published: (2013)

Green energy conservation practices in the five stars hotel in Malaysia
by: Lo, Rita *
Published: (2012)

Service guarantees : the impact on empowerment and five star hotels in Malaysia.
by: Mohd Shahril, Aslinda, et al.
Published: (2013)

Organizational culture types, job satisfaction and turnover intentions of employees in four and five star Kota Kinabalu hotels / Dayang Siti Yuzrina Awang Mat Yusof
by: Awang Mat Yusof, Dayang Siti Yuzrina
Published: (2010)

Structural equation modeling based empirical analysis: direct and indirect effects of job satisfaction on job performance in Jordanian five-star hotels

The relationship between job insecurity, shock, and turnover intention, amongst survivors of organizational downsizing
by: Ho, Jo Ann, et al.
Published: (2013)

Job-related ethics of four-star hotel employees in Kuala Lumpur / Syed Sabeer Ali Ahmed Khan
by: Ahmed Khan, Syed Sabeer Ali
Published: (2001)

Making the case for operating “Green”: impact of environmental proactivity on multiple performance outcomes of Malaysian firms
by: Sambasivan, Murali, et al.
Published: (2013)

Mitigating effect of psychological capital on employees’ withdrawal behavior in the presence of job attitudes: evidence from five-star hotels in Malaysia
by: Yan, Zhen, et al.
Published: (2021)

Antecedents, outcomes and controls of staff turnover in selected hotels in Malaysia
by: A. Maniam, Vikineswaran
Published: (1999)

The impact of marketing auditing on employee’s commitment with marketing ethics in Jordanian Five star Hotels
by: Tareq N. , Hashem
Published: (2013)

CSR strategies of five-star hotels in Denpasar-Bali based on local community perceptions
by: Rini, I Gusti Ayu Intan Saputra, et al.
Published: (2021)

Relationship of servicescape and customer satisfaction in upscale restaurant of five star hotel / Roney Roger Sining
by: Roney Roger Sining
Published: (2010)

The Effect Of Corporate Real Estate Strategic Practices On Performance Of Five-Star Hotels In Sri Lanka
by: Kaluthanthri, Prathap Chandima
Published: (2020)

The Factors Affecting Turnover Intention With The Moderating Role Of Intrinsic Intention In Jordanian Five-Star Hotels

2019_The Effects of Behavioural Factors on Organizational Citizenship Behaviour of Employees in Five Star Hotels in Jordan

Work motivation, job satisfaction and turnover intention of middle level management at five star hotels in Kuala Lumpur / Nur Dalila Mohd Fisol
by: Mohd Fisol, Nur Dalila
Published: (2013)

Antecedents and consequences of employee well-being: empirical study on Saudi Aramco
by: Alghamdi, Mansour, et al.
Published: (2021)

Determinants of individual relative deprivation amongst flight attendants
by: Mohd Ariffin, Siti Zubaidah, et al.
Published: (2019)

Impact of corporate political activity on the relationship between corporate social responsibility and financial performance: a dynamic panel data approach
by: Lin, Woon Leong, et al.
Published: (2019)

Adoption of clinical decision support systems in a developing country: Antecedents and outcomes of physician’s threat to perceived professional autonomy
by: Esmaeilzadeh, Pouyan, et al.
Published: (2015)

The Effect of factors on costumer satisfaction towards customer loyalty evidence from jordanian five star hotel

Service Recovery Performance: The Effect Of Management Commitment To Service Quality Among The Frontline Hotel Employees Through Work Engagement And Job Embeddedness
by: Hamir, Norhamizan
Published: (2020)

Job embeddedness model and employee intention to stay in ICT industries of Malaysia
by: Ayesha, Noor, et al.
Published: (2016)

Role of emotional intelligence and job embeddedness in influencing deviant workplace behavior
by: Mohd Yusof, Mastura
Published: (2016)

The Impact Of Transformational Leadership Style On Employee Performance And Organizational Innovation In Five-star Hotels In The Kingdom Of Saudi Arabia
by: Mohammad Helalat, Abdullah Saleh
Published: (2019)

The Impact Of Transformational Leadership Style On Employee Performance And Organizational Innovation In Five-star Hotels In The Kingdom Of Saudi Arabia
by: Helalat, Abdullah Saleh Mohammad
Published: (2019)