Antecedents and outcome of job embeddedness: evidence from four and five-star hotels

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Antecedents and outcome of job embeddedness: evidence from four and five-star hotels

The present study explores the antecedents and outcome of job embeddedness. The antecedents are: level of control over work hours and felt obligation. The outcome is proactive customer service performance. Using self-administered questionnaires, 163 paired responses were gathered from frontline empl...

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Bibliographic Details
Main Authors:	Chan, Wei Leong, Jo, Ann Ho, Sambasivan, Murali, Siew, Imm Ng
Format:	Article
Language:	English
Published:	Elsevier 2019
Online Access:	http://psasir.upm.edu.my/id/eprint/80654/ http://psasir.upm.edu.my/id/eprint/80654/1/JOB.pdf

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