Intention to use m-government services among consumers in Putrajaya
The primary aim of this study is to identify the relationship between selected factors and the intention to use m-government services among consumers. The study employs the Pearson correlation analysis to test the Technology Acceptance Model (TAM) by incorporating the factors of perceived usefulness...
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| Format: | Article |
| Language: | English |
| Published: |
Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna
2019
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| Online Access: | http://psasir.upm.edu.my/id/eprint/80292/ http://psasir.upm.edu.my/id/eprint/80292/1/Intention%20to%20use%20m-government%20services%20among%20consumers%20in%20Putrajaya.pdf |
| _version_ | 1848858880691404800 |
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| author | Ishak, Maizatul Aqira Muhammad Arif, Afida Mastura |
| author_facet | Ishak, Maizatul Aqira Muhammad Arif, Afida Mastura |
| author_sort | Ishak, Maizatul Aqira |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | The primary aim of this study is to identify the relationship between selected factors and the intention to use m-government services among consumers. The study employs the Pearson correlation analysis to test the Technology Acceptance Model (TAM) by incorporating the factors of perceived usefulness, perceived ease of use and perceived trustworthiness. The research is based upon a self-administrated questionnaire survey of 200 consumers in Putrajaya.. The outcome revealed a significant and positive relationship between perceived usefulness, perceived ease of use and perceived trustworthiness with the intention to use m-government services. The findings of this study should enable m-government service providers to better understand the factors that can attract the consumers’ intention to use m-government services. This can be done by enhancing the ease of use and usefulness of the services. |
| first_indexed | 2025-11-15T12:20:29Z |
| format | Article |
| id | upm-80292 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T12:20:29Z |
| publishDate | 2019 |
| publisher | Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-802922020-10-25T00:30:09Z http://psasir.upm.edu.my/id/eprint/80292/ Intention to use m-government services among consumers in Putrajaya Ishak, Maizatul Aqira Muhammad Arif, Afida Mastura The primary aim of this study is to identify the relationship between selected factors and the intention to use m-government services among consumers. The study employs the Pearson correlation analysis to test the Technology Acceptance Model (TAM) by incorporating the factors of perceived usefulness, perceived ease of use and perceived trustworthiness. The research is based upon a self-administrated questionnaire survey of 200 consumers in Putrajaya.. The outcome revealed a significant and positive relationship between perceived usefulness, perceived ease of use and perceived trustworthiness with the intention to use m-government services. The findings of this study should enable m-government service providers to better understand the factors that can attract the consumers’ intention to use m-government services. This can be done by enhancing the ease of use and usefulness of the services. Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna 2019-12 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/80292/1/Intention%20to%20use%20m-government%20services%20among%20consumers%20in%20Putrajaya.pdf Ishak, Maizatul Aqira and Muhammad Arif, Afida Mastura (2019) Intention to use m-government services among consumers in Putrajaya. Jurnal Pengguna Malaysia, 33. pp. 136-147. ISSN 1511-998X |
| spellingShingle | Ishak, Maizatul Aqira Muhammad Arif, Afida Mastura Intention to use m-government services among consumers in Putrajaya |
| title | Intention to use m-government services among consumers in Putrajaya |
| title_full | Intention to use m-government services among consumers in Putrajaya |
| title_fullStr | Intention to use m-government services among consumers in Putrajaya |
| title_full_unstemmed | Intention to use m-government services among consumers in Putrajaya |
| title_short | Intention to use m-government services among consumers in Putrajaya |
| title_sort | intention to use m-government services among consumers in putrajaya |
| url | http://psasir.upm.edu.my/id/eprint/80292/ http://psasir.upm.edu.my/id/eprint/80292/1/Intention%20to%20use%20m-government%20services%20among%20consumers%20in%20Putrajaya.pdf |