Influential determinants of international students' satisfaction in higher education
It has been argued that international students’ satisfaction level is crucial in measuring HEIs performance in the globalized higher education market. However, as satisfaction level is hard to define because it is based on students’ perception and experience, there is a need for HEIs to continually...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Blue Eyes Intelligence Engineering & Sciences Publication
2019
|
| Online Access: | http://psasir.upm.edu.my/id/eprint/80271/ http://psasir.upm.edu.my/id/eprint/80271/1/Influencing%20the%20mind%20of%20the%20consumers%20the%20role%20of%20the%20law.pdf |
| _version_ | 1848858874007781376 |
|---|---|
| author | Daud, Nureezan Ali, Noor Azman Jantan, Amer Hamzah |
| author_facet | Daud, Nureezan Ali, Noor Azman Jantan, Amer Hamzah |
| author_sort | Daud, Nureezan |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | It has been argued that international students’ satisfaction level is crucial in measuring HEIs performance in the globalized higher education market. However, as satisfaction level is hard to define because it is based on students’ perception and experience, there is a need for HEIs to continually investigate and identify the factors that contribute to students’ satisfaction. Hence, this study seeks to identify the influential determinants of international students’ satisfaction in higher education and to examine the relationships between perception, costs, reputation, lecturers’ expertise, learning environment, facilities and course structure towards international students’ satisfaction. A total of 281 international postgraduate students at public HEI in Malaysia participated in this study. Data of this study was to examine using the Multiple Regression Analysis. Results of the study revealed learning environment factor as the most influential determinant of international students’ satisfaction. Results also proved that except for costs and reputation, other service quality factors namely, perception, lecturers’ expertise, facilities, learning environment, and course structure were found to influence international students’ satisfaction significantly. This study provides insights to HEIs to better design their internationalization strategies and bridge the academic gap by highlighting the importance of continuously improving the learning environment in HEIs to increase international students’ satisfaction. |
| first_indexed | 2025-11-15T12:20:22Z |
| format | Article |
| id | upm-80271 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T12:20:22Z |
| publishDate | 2019 |
| publisher | Blue Eyes Intelligence Engineering & Sciences Publication |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-802712020-10-20T13:15:05Z http://psasir.upm.edu.my/id/eprint/80271/ Influential determinants of international students' satisfaction in higher education Daud, Nureezan Ali, Noor Azman Jantan, Amer Hamzah It has been argued that international students’ satisfaction level is crucial in measuring HEIs performance in the globalized higher education market. However, as satisfaction level is hard to define because it is based on students’ perception and experience, there is a need for HEIs to continually investigate and identify the factors that contribute to students’ satisfaction. Hence, this study seeks to identify the influential determinants of international students’ satisfaction in higher education and to examine the relationships between perception, costs, reputation, lecturers’ expertise, learning environment, facilities and course structure towards international students’ satisfaction. A total of 281 international postgraduate students at public HEI in Malaysia participated in this study. Data of this study was to examine using the Multiple Regression Analysis. Results of the study revealed learning environment factor as the most influential determinant of international students’ satisfaction. Results also proved that except for costs and reputation, other service quality factors namely, perception, lecturers’ expertise, facilities, learning environment, and course structure were found to influence international students’ satisfaction significantly. This study provides insights to HEIs to better design their internationalization strategies and bridge the academic gap by highlighting the importance of continuously improving the learning environment in HEIs to increase international students’ satisfaction. Blue Eyes Intelligence Engineering & Sciences Publication 2019 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/80271/1/Influencing%20the%20mind%20of%20the%20consumers%20the%20role%20of%20the%20law.pdf Daud, Nureezan and Ali, Noor Azman and Jantan, Amer Hamzah (2019) Influential determinants of international students' satisfaction in higher education. International Journal of Recent Technology and Engineering, 8 (2s11). pp. 389-397. ISSN 2277-3878 https://www.google.com/search?client=firefox-b-d&q=Influential+Determinants+of+International+Students%E2%80%9F+Satisfaction+in+Higher+Education 10.35940/ijrte.B1091.0982S1119 |
| spellingShingle | Daud, Nureezan Ali, Noor Azman Jantan, Amer Hamzah Influential determinants of international students' satisfaction in higher education |
| title | Influential determinants of international students' satisfaction in higher education |
| title_full | Influential determinants of international students' satisfaction in higher education |
| title_fullStr | Influential determinants of international students' satisfaction in higher education |
| title_full_unstemmed | Influential determinants of international students' satisfaction in higher education |
| title_short | Influential determinants of international students' satisfaction in higher education |
| title_sort | influential determinants of international students' satisfaction in higher education |
| url | http://psasir.upm.edu.my/id/eprint/80271/ http://psasir.upm.edu.my/id/eprint/80271/ http://psasir.upm.edu.my/id/eprint/80271/ http://psasir.upm.edu.my/id/eprint/80271/1/Influencing%20the%20mind%20of%20the%20consumers%20the%20role%20of%20the%20law.pdf |