Hotel restaurants’ challenges and critical success factors in Klang Valley, Malaysia: the inseparable roles of support centers and revenue streams

QR Code

Hotel restaurants’ challenges and critical success factors in Klang Valley, Malaysia: the inseparable roles of support centers and revenue streams

Hotel restaurants are of great importance in hotels, and the factors for this have so far been considerably understudied. This study investigated the challenges and critical success factors (CSFs) of restaurants owned and operated by five-star luxury hotels in Klang Valley, Malaysia. Four exemplar h...

Full description

Bibliographic Details
Main Authors:	Lee, Sanghyeop, Lee, Kai Sean, Chua, Bee Lia, Han, Heesup
Format:	Article
Language:	English
Published:	Routledge 2019
Online Access:	http://psasir.upm.edu.my/id/eprint/80076/ http://psasir.upm.edu.my/id/eprint/80076/1/Hotel%20restaurants%E2%80%99%20challenges%20and%20critical%20success%20factors%20in%20Klang%20Valley%2C%20Malaysia%20the%20inseparable%20roles%20of%20support%20centers%20and%20revenue%20streams.pdf

Similar Items

Independent café entrepreneurships in Klang Valley, Malaysia – challenges and critical factors for success: does family matter?
by: Lee, Sanghyeop, et al.
Published: (2017)

Customer restaurant choice: an empirical analysis of restaurant types and eating-out occasions
by: Chua, Bee Lia, et al.
Published: (2020)

Green hotels: the state of green hotel research and future prospects
by: Chua, Bee Lia, et al.
Published: (2022)

Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
by: Heesup, Han, et al.
Published: (2020)

Relationships among emotional and material rewards, job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel industry
by: Koo, Bonhak, et al.
Published: (2020)

Role of service encounter and physical environment performances, novelty, satisfaction, and affective commitment in generating cruise passenger loyalty
by: Lee, Sanghyeop, et al.
Published: (2016)

Consequences of cruise line involvement: a comparison of first-time and repeat passengers
by: Chua, Bee-Lia, et al.
Published: (2017)

Eliciting customers’ waste reduction and water saving behaviors at a hotel
by: Han, Heesup, et al.
Published: (2020)

Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention
by: Han, Heesup, et al.
Published: (2019)

Price, people, location, culture and reputation: determinants of Malaysia as study destination by international hospitality and tourism undergraduates
by: Lee, Sanghyeop, et al.
Published: (2018)

Impacts of cruise service quality and price on vacationers cruise experience: moderating role of price sensitivity
by: Chua, Bee Lia, et al.
Published: (2015)

Mobile hotel reservations and customer behavior: channel familiarity and channel type
by: Kim, Jinkyung Jenny, et al.
Published: (2021)

Shaping and enhancing airport lounge experiences: the application of brand personality and image congruity theories
by: Lee, Sanghyeop, et al.
Published: (2017)

Investigating the key drivers of traveler loyalty in the airport lounge setting
by: Chua, Bee Lia, et al.
Published: (2017)

Investigation of cruise vacationers’ behavioral intention formation in the fast-growing cruise industry: the moderating impact of gender and age
by: Chua, Bee Lia, et al.
Published: (2019)

The role of brand personality, self-congruity, and sensory experience in elucidating sky lounge users’ behavior
by: Chua, Bee Lia, et al.
Published: (2019)

Hotel privacy management and guest trust building: a relational signaling perspective
by: Moon, Hyoungeun, et al.
Published: (2022)

Sustainability à la carte: A systematic review of green restaurant research (2010-2023)
by: Yong, Rachel Yuen May, et al.
Published: (2024)

Impact of core-product and service-encounter quality, attitude, image, trust and love on repurchase: full-service vs low-cost carriers in South Korea
by: Han, Heesup, et al.
Published: (2019)

Hotel data privacy: strategies to reduce customers' emotional violations, privacy concerns, and switching intention
by: Yu, Jongsik, et al.
Published: (2022)

Effect of environmental corporate social responsibility on green attitude and norm activation process for sustainable consumption: airline versus restaurant
by: Han, Heesup, et al.
Published: (2020)

Impact of functional/cognitive and emotional advertisements on image and repurchase intention
by: Chua, Bee Lia, et al.
Published: (2019)

Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges
by: Kim, Hyeon Cheol, et al.
Published: (2016)

Exploring the issues and challenges in managing themed restaurant in Klang Valley, Malaysia
by: Che Ishak, Farah Adibah, et al.
Published: (2021)

Consumers’ intention to adopt eco-friendly electric airplanes: The moderating role of perceived uncertainty of outcomes and attachment to eco-friendly products
by: Han, Heesup, et al.
Published: (2020)

Can restaurant revenue management work with menu analysis?
by: Lai, Jack Hao Bin, et al.
Published: (2019)

Hawker culture ethnocentrism: Building an integrative framework for consumer intention toward hawker centers
by: Gedecho, Ermias Kifle, et al.
Published: (2023)

Influence of restaurant attributes towards perceived value and customer overall satisfaction at casual dining restaurants in Klang Valley
by: Ahmad, Faridah, et al.
Published: (2017)

Drivers of brand loyalty in the chain coffee shop industry
by: Han, Heesup, et al.
Published: (2018)

Predictors of intention to stay for employees of casual dining restaurant in Klang Valley area
by: Mohamad Nashuki, Nasyira, et al.
Published: (2014)

Dining at casual-typed restaurant: descriptive findings from Klang Valley, Malaysia
by: Ahmad, Faridah, et al.
Published: (2015)

Customer revisit intention towards casual dining restaurants in Klang valley, Malaysia
by: Lim, Wai Yin
Published: (2019)

Antecedents of behavioural intention and prioritization of restaurant attributes affecting customer satisfaction at casual dining restaurants in the Klang Valley, Malaysia
by: Ebrahimian, Mahshid
Published: (2019)

Hotels involvement in sustainable tourism practices in Klang Valley, Malaysia
by: Abdu Bakori, Kasimu, et al.
Published: (2012)

Halal entrepreneurship from Maqasid-al-sharia’h perspective: inseparable concept for Halalpreneurs
by: Abdullah, Moha Asri, et al.
Published: (2019)

Halal entrepreneurship from Maqasid-al-Sharia’h perspective: an inseparable concept for Halalpreneurs
by: Abdullah, Moha Asri, et al.
Published: (2020)

Role of social network services (SNS) sales promotions in generating brand loyalty for chain steakhouses
by: Han, Heesup, et al.
Published: (2019)

Microbiological quality of food contact surfaces (spoons) at selected restaurants in Klang Valley, Malaysia
by: Naili Nahar,, et al.
Published: (2018)

Microbiological quality of food contact surfaces (Spoons) at selected restaurants in Klang Valley, Malaysia
by: Nahar, Naili, et al.
Published: (2018)

Determinants of job stress among non-managerial restaurant employees in Klang Valley, Malaysia
by: Ghazali, Hazrina, et al.
Published: (2020)