Implementation of TQM and the Impact on Performance of an Organization a Case Study at Kayaba (M) Sdn Bhd

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Implementation of TQM and the Impact on Performance of an Organization a Case Study at Kayaba (M) Sdn Bhd

The purpose of this study is to identify and determine the principles and the steps of implementation of TQM program at Kayaba (M) Sdn. Bhd. It is also to determine and evaluate the impact of TQM practices on the performance of the company and analyze the effectiveness of empowerment given by Kay...

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Bibliographic Details
Main Author:	Rajagopal, Anbalagan
Format:	Project Paper Report
Language:	English English
Published:	1997
Subjects:	Total quality management - Case studies Total quality management - Malaysia - Case studies
Online Access:	http://psasir.upm.edu.my/id/eprint/7907/ http://psasir.upm.edu.my/id/eprint/7907/1/GSM_1997_23_A.pdf

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