APA (7th ed.) Citation

Ahmad, N. I. (2001). Consumer complaining behavior: Consumers' evaluations on service recovery strategies.

Chicago Style (17th ed.) Citation

Ahmad, Norzie Iriani. Consumer Complaining Behavior: Consumers' Evaluations on Service Recovery Strategies. 2001.

MLA (9th ed.) Citation

Ahmad, Norzie Iriani. Consumer Complaining Behavior: Consumers' Evaluations on Service Recovery Strategies. 2001.

Warning: These citations may not always be 100% accurate.