Price, performance and expectations as determinants of customer satisfaction in a low price-high quality hotel

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Price, performance and expectations as determinants of customer satisfaction in a low price-high quality hotel

In this study, the model describes the impact of price, performance and expectations on satisfaction, is tested. The results suggest that pre-price and pre-performance expectations do not play important roles in determining customer satisfaction in a low price/high quality hotel industries. Post-pri...

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Bibliographic Details
Main Author:	Ahmad, Sabri
Format:	Thesis
Language:	English English
Published:	1999
Subjects:	Consumer satisfaction Hotels
Online Access:	http://psasir.upm.edu.my/id/eprint/77864/ http://psasir.upm.edu.my/id/eprint/77864/1/t%20GSM%201999%202%20%281900118346%29.pdf

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