Development of consumer complaints regimes in Malaysia and Japan

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Development of consumer complaints regimes in Malaysia and Japan

The number of consumer complaints is expected to increase in concert with the rising awareness of consumer rights and accessibility to consumer complaint bureaus. A review of consumer complaint reports published by various consumer complaint agencies in Malaysia and Japan was carried out to gauge th...

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Bibliographic Details
Main Authors:	Morinaga, Daisaku, Mat Said, Aini
Format:	Conference or Workshop Item
Language:	English
Published:	Persatuan Ekonomi Pengguna dan Keluarga Malaysia (MACFEA) 2012
Online Access:	http://psasir.upm.edu.my/id/eprint/76759/ http://psasir.upm.edu.my/id/eprint/76759/1/MACFEA16-9.pdf

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