The relationship of performance with soft factors and quality improvement

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The relationship of performance with soft factors and quality improvement

The aim of this paper is to examine the influence of soft factors of quality management on firm performance, and analyse the link between quality improvement practice and firm performance. The study used data from 255 electrical and electronics (E&E) firms in Malaysia and it developed regression...

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Bibliographic Details
Main Authors:	Abdullah, Muhammad Madi, Uli, Jegak, Juan, Jose Tari
Format:	Article
Language:	English English
Published:	Routledge 2009
Online Access:	http://psasir.upm.edu.my/id/eprint/7469/ http://psasir.upm.edu.my/id/eprint/7469/1/The%20relationship%20of%20performance%20with%20soft%20factors%20and%20quality%20improvement.pdf

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