The relationship of performance with soft factors and quality improvement
The aim of this paper is to examine the influence of soft factors of quality management on firm performance, and analyse the link between quality improvement practice and firm performance. The study used data from 255 electrical and electronics (E&E) firms in Malaysia and it developed regression...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English English |
| Published: |
Routledge
2009
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| Online Access: | http://psasir.upm.edu.my/id/eprint/7469/ http://psasir.upm.edu.my/id/eprint/7469/1/The%20relationship%20of%20performance%20with%20soft%20factors%20and%20quality%20improvement.pdf |
| _version_ | 1848840602487095296 |
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| author | Abdullah, Muhammad Madi Uli, Jegak Juan, Jose Tari |
| author_facet | Abdullah, Muhammad Madi Uli, Jegak Juan, Jose Tari |
| author_sort | Abdullah, Muhammad Madi |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | The aim of this paper is to examine the influence of soft factors of quality management on firm performance, and analyse the link between quality improvement practice and firm performance. The study used data from 255 electrical and electronics (E&E) firms in Malaysia and it developed regression and correlation analysis to test these relationships. The findings showed that the following soft factors have significant influence on firm performance: management commitment, customer focus and employee involvement. Finally, this study has empirically shown that firm performance will increase when the organisations implement more quality improvement practices. The results of this study may be used by managers to prioritise the implementation of the soft factors in order to allocate resources to improve firm performance. |
| first_indexed | 2025-11-15T07:29:57Z |
| format | Article |
| id | upm-7469 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-15T07:29:57Z |
| publishDate | 2009 |
| publisher | Routledge |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-74692015-12-01T06:37:00Z http://psasir.upm.edu.my/id/eprint/7469/ The relationship of performance with soft factors and quality improvement Abdullah, Muhammad Madi Uli, Jegak Juan, Jose Tari The aim of this paper is to examine the influence of soft factors of quality management on firm performance, and analyse the link between quality improvement practice and firm performance. The study used data from 255 electrical and electronics (E&E) firms in Malaysia and it developed regression and correlation analysis to test these relationships. The findings showed that the following soft factors have significant influence on firm performance: management commitment, customer focus and employee involvement. Finally, this study has empirically shown that firm performance will increase when the organisations implement more quality improvement practices. The results of this study may be used by managers to prioritise the implementation of the soft factors in order to allocate resources to improve firm performance. Routledge 2009 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/7469/1/The%20relationship%20of%20performance%20with%20soft%20factors%20and%20quality%20improvement.pdf Abdullah, Muhammad Madi and Uli, Jegak and Juan, Jose Tari (2009) The relationship of performance with soft factors and quality improvement. Total Quality Management & Business Excellence, 20 (7). pp. 735-748. ISSN 1478-3363 http://dx.doi.org/10.1080/14783360903037051 English |
| spellingShingle | Abdullah, Muhammad Madi Uli, Jegak Juan, Jose Tari The relationship of performance with soft factors and quality improvement |
| title | The relationship of performance with soft factors and quality improvement |
| title_full | The relationship of performance with soft factors and quality improvement |
| title_fullStr | The relationship of performance with soft factors and quality improvement |
| title_full_unstemmed | The relationship of performance with soft factors and quality improvement |
| title_short | The relationship of performance with soft factors and quality improvement |
| title_sort | relationship of performance with soft factors and quality improvement |
| url | http://psasir.upm.edu.my/id/eprint/7469/ http://psasir.upm.edu.my/id/eprint/7469/ http://psasir.upm.edu.my/id/eprint/7469/1/The%20relationship%20of%20performance%20with%20soft%20factors%20and%20quality%20improvement.pdf |