From physical to digital: investigating consumer behaviour of switching to mobile wallet
Even though the digital payment methods are taking the intention of scholars nowadays as new trend to investigate it, there are still few studies that examine the consumer switching decision from the traditional way to digital way while performing the payments. Besides, the monetary market has some...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Czestochowa University of Technology
2018
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| Online Access: | http://psasir.upm.edu.my/id/eprint/72795/ http://psasir.upm.edu.my/id/eprint/72795/1/From%20physical%20to%20digital.pdf |
| _version_ | 1848857203338903552 |
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| author | Alaeddin, Omar Altounjy, Rana Zainudin, Zalina Kamarudin, Fakarudin |
| author_facet | Alaeddin, Omar Altounjy, Rana Zainudin, Zalina Kamarudin, Fakarudin |
| author_sort | Alaeddin, Omar |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Even though the digital payment methods are taking the intention of scholars nowadays as new trend to investigate it, there are still few studies that examine the consumer switching decision from the traditional way to digital way while performing the payments. Besides, the monetary market has some substitution effects; as users care about security, ease to use and the wide acceptance for the payment method they are using. The main aim of this research is to investigate the witching attitude and intention from the traditional payment by using the bank notes, debit or credit card or what called physical wallet to digital one by using mobile apps for doing payments. In total, 140 surveys were emailed to UNIKL business school’s staff, 98 questionnaires were returned fully answered and able to use. The results showed that perceived usefulness and perceived ease of use are effective factors into consumer attitude towards switching. Moreover, the relation between the attitude and the intention is significant while the perceived risk pull down the level of this effect. |
| first_indexed | 2025-11-15T11:53:49Z |
| format | Article |
| id | upm-72795 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T11:53:49Z |
| publishDate | 2018 |
| publisher | Czestochowa University of Technology |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-727952021-02-08T00:38:38Z http://psasir.upm.edu.my/id/eprint/72795/ From physical to digital: investigating consumer behaviour of switching to mobile wallet Alaeddin, Omar Altounjy, Rana Zainudin, Zalina Kamarudin, Fakarudin Even though the digital payment methods are taking the intention of scholars nowadays as new trend to investigate it, there are still few studies that examine the consumer switching decision from the traditional way to digital way while performing the payments. Besides, the monetary market has some substitution effects; as users care about security, ease to use and the wide acceptance for the payment method they are using. The main aim of this research is to investigate the witching attitude and intention from the traditional payment by using the bank notes, debit or credit card or what called physical wallet to digital one by using mobile apps for doing payments. In total, 140 surveys were emailed to UNIKL business school’s staff, 98 questionnaires were returned fully answered and able to use. The results showed that perceived usefulness and perceived ease of use are effective factors into consumer attitude towards switching. Moreover, the relation between the attitude and the intention is significant while the perceived risk pull down the level of this effect. Czestochowa University of Technology 2018 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/72795/1/From%20physical%20to%20digital.pdf Alaeddin, Omar and Altounjy, Rana and Zainudin, Zalina and Kamarudin, Fakarudin (2018) From physical to digital: investigating consumer behaviour of switching to mobile wallet. Polish Journal of Management Studies, 17 (2). 18 - 30. ISSN 2081-7452 https://www.infona.pl/resource/bwmeta1.element.baztech-1e1a8571-28b3-4ebe-9b0f-9d66bb1afc54 10.17512/pjms.2018.17.2.02 |
| spellingShingle | Alaeddin, Omar Altounjy, Rana Zainudin, Zalina Kamarudin, Fakarudin From physical to digital: investigating consumer behaviour of switching to mobile wallet |
| title | From physical to digital: investigating consumer behaviour of switching to mobile wallet |
| title_full | From physical to digital: investigating consumer behaviour of switching to mobile wallet |
| title_fullStr | From physical to digital: investigating consumer behaviour of switching to mobile wallet |
| title_full_unstemmed | From physical to digital: investigating consumer behaviour of switching to mobile wallet |
| title_short | From physical to digital: investigating consumer behaviour of switching to mobile wallet |
| title_sort | from physical to digital: investigating consumer behaviour of switching to mobile wallet |
| url | http://psasir.upm.edu.my/id/eprint/72795/ http://psasir.upm.edu.my/id/eprint/72795/ http://psasir.upm.edu.my/id/eprint/72795/ http://psasir.upm.edu.my/id/eprint/72795/1/From%20physical%20to%20digital.pdf |