Enhancing the quality of tourism communication: the effectiveness of inquiry strategies in intercultural contexts
Inquiry is one of the activities that take place during conversation throughout our daily lives. It has been said that the knowledge that is obtained by an individual start by asking questions. Furthermore, inquiry is identified as an effective communication strategy which is able to influence learn...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Science Publishing Corporation
2018
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| Online Access: | http://psasir.upm.edu.my/id/eprint/72590/ http://psasir.upm.edu.my/id/eprint/72590/1/Enhancing%20the%20quality%20of%20tourism%20communication.pdf |
| _version_ | 1848857156440293376 |
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| author | Abdul Rashid, Roswati Mansor, Noor Rohana I., Radhiah C. A., Nurul Ain Z., Rosdi Mamat, Roslina |
| author_facet | Abdul Rashid, Roswati Mansor, Noor Rohana I., Radhiah C. A., Nurul Ain Z., Rosdi Mamat, Roslina |
| author_sort | Abdul Rashid, Roswati |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Inquiry is one of the activities that take place during conversation throughout our daily lives. It has been said that the knowledge that is obtained by an individual start by asking questions. Furthermore, inquiry is identified as an effective communication strategy which is able to influence learning and which is also able to deliver the content of learning. This leads to an increased level of achievement by a learner. However, in reality, a strategy of inquiry does not only focus on the context of communication learning but it also plays an important role in other domains of social communication. Thus, this paper discusses the aspect of mindfulness which outlines the strategy of inquiry to increase the effectiveness of communication between a tour guide and the targeted tourists in the tourism industry during tour visits. The mindfulness aspect of this research is based on the Cross-Cultural Mindfulness Model. It is important to emphasise the mindfulness aspect of inquiry strategies, so that any cross cultural communication will not create conflicts or cultural contradictions. Furthermore, it can assist in smoothing a tour session while increasing the quality of communication in tourism. |
| first_indexed | 2025-11-15T11:53:04Z |
| format | Article |
| id | upm-72590 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T11:53:04Z |
| publishDate | 2018 |
| publisher | Science Publishing Corporation |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-725902020-11-06T11:42:09Z http://psasir.upm.edu.my/id/eprint/72590/ Enhancing the quality of tourism communication: the effectiveness of inquiry strategies in intercultural contexts Abdul Rashid, Roswati Mansor, Noor Rohana I., Radhiah C. A., Nurul Ain Z., Rosdi Mamat, Roslina Inquiry is one of the activities that take place during conversation throughout our daily lives. It has been said that the knowledge that is obtained by an individual start by asking questions. Furthermore, inquiry is identified as an effective communication strategy which is able to influence learning and which is also able to deliver the content of learning. This leads to an increased level of achievement by a learner. However, in reality, a strategy of inquiry does not only focus on the context of communication learning but it also plays an important role in other domains of social communication. Thus, this paper discusses the aspect of mindfulness which outlines the strategy of inquiry to increase the effectiveness of communication between a tour guide and the targeted tourists in the tourism industry during tour visits. The mindfulness aspect of this research is based on the Cross-Cultural Mindfulness Model. It is important to emphasise the mindfulness aspect of inquiry strategies, so that any cross cultural communication will not create conflicts or cultural contradictions. Furthermore, it can assist in smoothing a tour session while increasing the quality of communication in tourism. Science Publishing Corporation 2018 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/72590/1/Enhancing%20the%20quality%20of%20tourism%20communication.pdf Abdul Rashid, Roswati and Mansor, Noor Rohana and I., Radhiah and C. A., Nurul Ain and Z., Rosdi and Mamat, Roslina (2018) Enhancing the quality of tourism communication: the effectiveness of inquiry strategies in intercultural contexts. International Journal of Engineering and Technology(UAE), 7 (4 spec. 34). art. no. 26895. 407 - 409. ISSN 2227-524X https://www.sciencepubco.com/index.php/ijet/article/view/26895 10.14419/ijet.v7i4.34.26895 |
| spellingShingle | Abdul Rashid, Roswati Mansor, Noor Rohana I., Radhiah C. A., Nurul Ain Z., Rosdi Mamat, Roslina Enhancing the quality of tourism communication: the effectiveness of inquiry strategies in intercultural contexts |
| title | Enhancing the quality of tourism communication: the effectiveness of inquiry strategies in intercultural contexts |
| title_full | Enhancing the quality of tourism communication: the effectiveness of inquiry strategies in intercultural contexts |
| title_fullStr | Enhancing the quality of tourism communication: the effectiveness of inquiry strategies in intercultural contexts |
| title_full_unstemmed | Enhancing the quality of tourism communication: the effectiveness of inquiry strategies in intercultural contexts |
| title_short | Enhancing the quality of tourism communication: the effectiveness of inquiry strategies in intercultural contexts |
| title_sort | enhancing the quality of tourism communication: the effectiveness of inquiry strategies in intercultural contexts |
| url | http://psasir.upm.edu.my/id/eprint/72590/ http://psasir.upm.edu.my/id/eprint/72590/ http://psasir.upm.edu.my/id/eprint/72590/ http://psasir.upm.edu.my/id/eprint/72590/1/Enhancing%20the%20quality%20of%20tourism%20communication.pdf |