Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia

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Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia

Complaint management and redress mechanism constitute cardinal elements of financial consumer protection which should be provided by the financial consumer protection regulator. This study explores the role of the Central Bank of Malaysia, the Ministry of Domestic Trade and Consumer Affairs as well...

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Bibliographic Details
Main Authors:	Hassan, Rusni, Ilias, Ibtisam @ Ilyana, Kassim, Salina, Hingun, Mohsin, Abu Bakar, Elistina
Format:	Article
Language:	English
Published:	Islamic World Network for Environmental Science and Technology 2018
Online Access:	http://psasir.upm.edu.my/id/eprint/72080/ http://psasir.upm.edu.my/id/eprint/72080/1/Complaint%20management%20and%20redress%20mechanism.pdf

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