Consumer competency and relationship between dissatisfaction and complaint behaviour among mobile telecommunication network consumers in Lagos, Nigeria

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Consumer competency and relationship between dissatisfaction and complaint behaviour among mobile telecommunication network consumers in Lagos, Nigeria

Mobile Telecommunication Network (MTN) consumers in Nigeria have been engulfed with substandard services contrary to the promises of MTN upon entry into Nigerian telecommunication market. High prevalence level of predicaments towards MTN consumers for many years without a lasting solution emphasi...

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Bibliographic Details
Main Author:	Chinedu, Anyanwu Hilary
Format:	Thesis
Language:	English
Published:	2017
Subjects:	Consumer complaints Consumer satisfaction
Online Access:	http://psasir.upm.edu.my/id/eprint/70327/ http://psasir.upm.edu.my/id/eprint/70327/1/FEM%202017%201%20IR.pdf

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