An intelligent case-based supplier selection framework: customer knowledge management perspective
In any customer driven supply chain, the acquisition of customer knowledge can help companies to attain a competitive advantage in product innovation. Since the existing approaches have not considered this knowledge as a weighted factor in the case based supplier selection processes, this paper aims...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
IEEE
2012
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| Online Access: | http://psasir.upm.edu.my/id/eprint/68640/ http://psasir.upm.edu.my/id/eprint/68640/1/An%20intelligent%20case-based%20supplier%20selection%20framework%20customer%20knowledge%20management%20perspective.pdf |
| _version_ | 1848856184681922560 |
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| author | Jahani, Alireza Azmi Murad, Masrah Azrifah Sulaiman, Md. Nasir Selamat, Mohd Hasan |
| author_facet | Jahani, Alireza Azmi Murad, Masrah Azrifah Sulaiman, Md. Nasir Selamat, Mohd Hasan |
| author_sort | Jahani, Alireza |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | In any customer driven supply chain, the acquisition of customer knowledge can help companies to attain a competitive advantage in product innovation. Since the existing approaches have not considered this knowledge as a weighted factor in the case based supplier selection processes, this paper aims to present an agent-based framework for supplier selection based on the case-based reasoning approach. This framework uses customer knowledge to evaluate the price, volume, quality grade, and delivery date of supply materials and provide them with alternative products which are closest to their first order if it was out of stock. Based on the proposed framework, a numerical example of the known case study is illustrated for highlighting the effectiveness of the approach. |
| first_indexed | 2025-11-15T11:37:38Z |
| format | Conference or Workshop Item |
| id | upm-68640 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T11:37:38Z |
| publishDate | 2012 |
| publisher | IEEE |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-686402019-06-10T02:44:16Z http://psasir.upm.edu.my/id/eprint/68640/ An intelligent case-based supplier selection framework: customer knowledge management perspective Jahani, Alireza Azmi Murad, Masrah Azrifah Sulaiman, Md. Nasir Selamat, Mohd Hasan In any customer driven supply chain, the acquisition of customer knowledge can help companies to attain a competitive advantage in product innovation. Since the existing approaches have not considered this knowledge as a weighted factor in the case based supplier selection processes, this paper aims to present an agent-based framework for supplier selection based on the case-based reasoning approach. This framework uses customer knowledge to evaluate the price, volume, quality grade, and delivery date of supply materials and provide them with alternative products which are closest to their first order if it was out of stock. Based on the proposed framework, a numerical example of the known case study is illustrated for highlighting the effectiveness of the approach. IEEE 2012 Conference or Workshop Item PeerReviewed text en http://psasir.upm.edu.my/id/eprint/68640/1/An%20intelligent%20case-based%20supplier%20selection%20framework%20customer%20knowledge%20management%20perspective.pdf Jahani, Alireza and Azmi Murad, Masrah Azrifah and Sulaiman, Md. Nasir and Selamat, Mohd Hasan (2012) An intelligent case-based supplier selection framework: customer knowledge management perspective. In: 2012 International Conference on Information Retrieval & Knowledge Management (CAMP'12), 13-15 Mar. 2012, Kuala Lumpur, Malaysia. (pp. 95-99). 10.1109/InfRKM.2012.6205013 |
| spellingShingle | Jahani, Alireza Azmi Murad, Masrah Azrifah Sulaiman, Md. Nasir Selamat, Mohd Hasan An intelligent case-based supplier selection framework: customer knowledge management perspective |
| title | An intelligent case-based supplier selection framework: customer knowledge management perspective |
| title_full | An intelligent case-based supplier selection framework: customer knowledge management perspective |
| title_fullStr | An intelligent case-based supplier selection framework: customer knowledge management perspective |
| title_full_unstemmed | An intelligent case-based supplier selection framework: customer knowledge management perspective |
| title_short | An intelligent case-based supplier selection framework: customer knowledge management perspective |
| title_sort | intelligent case-based supplier selection framework: customer knowledge management perspective |
| url | http://psasir.upm.edu.my/id/eprint/68640/ http://psasir.upm.edu.my/id/eprint/68640/ http://psasir.upm.edu.my/id/eprint/68640/1/An%20intelligent%20case-based%20supplier%20selection%20framework%20customer%20knowledge%20management%20perspective.pdf |