HRM issues in quality initiatives for Malaysian universities

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HRM issues in quality initiatives for Malaysian universities

The aim of this paper is to provide evidence on the importance of human resource (HR) related factors in total quality management (TQM) implementation. This involves identifying and defining HR-related critical success factors (CSFs) from an exhaustive source of literature reviews on quality initia...

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Bibliographic Details
Main Authors:	Ali, Noor Azman, Mahat, Fauziah, Zairi, Mohamed
Format:	Article
Language:	English
Published:	Faculty of Economics and Management, Universiti Putra Malaysia 2007
Online Access:	http://psasir.upm.edu.my/id/eprint/676/ http://psasir.upm.edu.my/id/eprint/676/1/bab07.pdf

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