Balanced scorecard, behavioural factors and managerial performance of hotels in Malaysia

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Balanced scorecard, behavioural factors and managerial performance of hotels in Malaysia

Performance of hotel operation employees, especially the front-liners and managers is crucial in providing good quality of service to meet various customers’ perceptions and expectations. However, negative behaviour such as lack of direction, motivation and commitment are factors that hamper m...

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Bibliographic Details
Main Author:	Abdul Razak, Shazrul Ekhmar
Format:	Thesis
Language:	English
Published:	2016
Subjects:	Balanced scorecard (Management) Performance standards Hotel management - Malaysia
Online Access:	http://psasir.upm.edu.my/id/eprint/65964/ http://psasir.upm.edu.my/id/eprint/65964/1/GSM%202016%203%20UPM%20IR.pdf

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