Quality governance and performance evaluation in Malaysian public sector

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Quality governance and performance evaluation in Malaysian public sector

Quality management initiatives have been widely implemented as strategic weapons for performance improvement in many organizations including service organizations. Yet, failures have been associated with the implementations of these initiatives whereby not all quality management initiatives have giv...

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Bibliographic Details
Main Authors:	Ali, Noor Azman, Mahat, Fauziah, Mukhtar, Ramlah
Format:	Article
Language:	English
Published:	Faculty of Economics and Management, Universiti Putra Malaysia 2017
Online Access:	http://psasir.upm.edu.my/id/eprint/65372/ http://psasir.upm.edu.my/id/eprint/65372/1/%2815%29%20IJEM%20%28S3%29%202017%20R2%20%28JPP13%29%20Quality%20Governance%20and%20Performance%20Evaluation.pdf

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