Sharia compliance service quality metrics for e-commerce: an exploratory analysis
Despite the rising call for Sharia compliance in e-commerce systems, yet there are no established service quality metrics that would ensure Muslim consumer trust, use and users satisfaction. Therefore, we prudently proffered Sharia compliance service quality metrics for e-commerce that would foster...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
School of Computing, UUM College of Arts and Sciences
2017
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| Online Access: | http://psasir.upm.edu.my/id/eprint/64454/ http://psasir.upm.edu.my/id/eprint/64454/1/PID147-332-340e.pdf |
| _version_ | 1848855006636146688 |
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| author | Ribadu, Mohammed Bashir Wan Ab. Rahman, Wan Nurhayati |
| author_facet | Ribadu, Mohammed Bashir Wan Ab. Rahman, Wan Nurhayati |
| author_sort | Ribadu, Mohammed Bashir |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Despite the rising call for Sharia compliance in e-commerce systems, yet there are no established service quality metrics that would ensure Muslim consumer trust, use and users satisfaction. Therefore, we prudently proffered Sharia compliance service quality metrics for e-commerce that would foster e-commerce use, user satisfaction and net benefits for the over 1.8 billion Muslims globally. By deducing extant e-commerce service quality metrics from literature and harnessing the opinion of Sharia compliance scholars/experts, an integrative Sharia compliance service quality metrics for e-commerce are proffered. Fundamentally, Sharia compliance assurance of e-commerce systems is found to be an essential service quality metric that will ensure Muslim consumer trust, use, user satisfaction and net benefits from e-commerce. Whereas, conventional e-commerce service quality best practices that are aimed at enhancing the welfare and devoid of Sharia violations are also deemed important service quality metrics for Sharia compliance. Because, providing pre-sale, during the sale and post-sale support services are vital in ensuring the Sharia obligation of eliminating uncertainties, risk, losses, displeasure and discord emanating from e-commerce. |
| first_indexed | 2025-11-15T11:18:54Z |
| format | Conference or Workshop Item |
| id | upm-64454 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T11:18:54Z |
| publishDate | 2017 |
| publisher | School of Computing, UUM College of Arts and Sciences |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-644542018-07-05T09:35:15Z http://psasir.upm.edu.my/id/eprint/64454/ Sharia compliance service quality metrics for e-commerce: an exploratory analysis Ribadu, Mohammed Bashir Wan Ab. Rahman, Wan Nurhayati Despite the rising call for Sharia compliance in e-commerce systems, yet there are no established service quality metrics that would ensure Muslim consumer trust, use and users satisfaction. Therefore, we prudently proffered Sharia compliance service quality metrics for e-commerce that would foster e-commerce use, user satisfaction and net benefits for the over 1.8 billion Muslims globally. By deducing extant e-commerce service quality metrics from literature and harnessing the opinion of Sharia compliance scholars/experts, an integrative Sharia compliance service quality metrics for e-commerce are proffered. Fundamentally, Sharia compliance assurance of e-commerce systems is found to be an essential service quality metric that will ensure Muslim consumer trust, use, user satisfaction and net benefits from e-commerce. Whereas, conventional e-commerce service quality best practices that are aimed at enhancing the welfare and devoid of Sharia violations are also deemed important service quality metrics for Sharia compliance. Because, providing pre-sale, during the sale and post-sale support services are vital in ensuring the Sharia obligation of eliminating uncertainties, risk, losses, displeasure and discord emanating from e-commerce. School of Computing, UUM College of Arts and Sciences 2017 Conference or Workshop Item PeerReviewed text en http://psasir.upm.edu.my/id/eprint/64454/1/PID147-332-340e.pdf Ribadu, Mohammed Bashir and Wan Ab. Rahman, Wan Nurhayati (2017) Sharia compliance service quality metrics for e-commerce: an exploratory analysis. In: 6th International Conference on Computing and Informatics (ICOCI 2017), 25-27 Apr. 2017, Kuala Lumpur, Malaysia. (pp. 332-340). |
| spellingShingle | Ribadu, Mohammed Bashir Wan Ab. Rahman, Wan Nurhayati Sharia compliance service quality metrics for e-commerce: an exploratory analysis |
| title | Sharia compliance service quality metrics for e-commerce: an exploratory analysis |
| title_full | Sharia compliance service quality metrics for e-commerce: an exploratory analysis |
| title_fullStr | Sharia compliance service quality metrics for e-commerce: an exploratory analysis |
| title_full_unstemmed | Sharia compliance service quality metrics for e-commerce: an exploratory analysis |
| title_short | Sharia compliance service quality metrics for e-commerce: an exploratory analysis |
| title_sort | sharia compliance service quality metrics for e-commerce: an exploratory analysis |
| url | http://psasir.upm.edu.my/id/eprint/64454/ http://psasir.upm.edu.my/id/eprint/64454/1/PID147-332-340e.pdf |