Role of service encounter and physical environment performances, novelty, satisfaction, and affective commitment in generating cruise passenger loyalty

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Role of service encounter and physical environment performances, novelty, satisfaction, and affective commitment in generating cruise passenger loyalty

This research developed a theoretical model explaining the relationship between service encounter performance, physical environment performance, novelty, overall satisfaction, and loyalty in the cruise context. The results of structural equation modeling (SEM) analysis showed that service encounter...

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Bibliographic Details
Main Authors:	Lee, Sanghyeop, Chua, Bee-Lia, Han, Heesup
Format:	Article
Language:	English
Published:	Routledge 2016
Online Access:	http://psasir.upm.edu.my/id/eprint/63154/ http://psasir.upm.edu.my/id/eprint/63154/1/Role%20of%20service%20encounter%20and%20physical%20environment%20performances%2C%20novelty%2C%20satisfaction%2C%20.pdf

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