Predictors of complain behaviour among mobile telecommunication network consumers

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Predictors of complain behaviour among mobile telecommunication network consumers

This research paper sought to empirically determine the predictors of consumer complain behaviour. High prevalence of anomalies with mobile telecommunication network services without a lasting solution emphasized the significance of the present study. Hawkins, Best, & Coney (2004) consumer compl...

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Bibliographic Details
Main Authors:	Chinedu, Anyanwu Hilary, Haron, Sharifah Azizah, Osman, Syuhaily
Format:	Article
Language:	English
Published:	Canadian Center of Science and Education 2017
Online Access:	http://psasir.upm.edu.my/id/eprint/62806/ http://psasir.upm.edu.my/id/eprint/62806/1/Predictors%20of%20complain%20behaviour%20.pdf

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