Investigating the key drivers of traveler loyalty in the airport lounge setting

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Investigating the key drivers of traveler loyalty in the airport lounge setting

This study intended to examine the structural relationships among functional congruity factors, delight, well-being perception, brand identification, and traveler satisfaction in the formation of air traveler loyalty for airline lounges. The survey sample consisted of 394 air travelers who visited a...

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Bibliographic Details
Main Authors:	Chua, Bee Lia, Sanghyeop, Lee, Kim, Hyeon Cheol, Han, Heesup
Format:	Article
Language:	English
Published:	Routledge 2017
Online Access:	http://psasir.upm.edu.my/id/eprint/62212/ http://psasir.upm.edu.my/id/eprint/62212/1/Investigating%20the%20key%20drivers%20of%20traveler%20loyalty%20in%20the%20airport%20lounge%20setting.pdf

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