Customer’s expectation, perception and satisfaction with service quality of a fitness center in Malaysia

Customer’s expectation, perception and satisfaction with service quality of a fitness center in Malaysia

This study examined customer’s expectation, perception and satisfaction with service quality of a fitness centre in Malaysia. The study also investigated whether there are differences in satisfaction with service quality based on gender and ethnicity of fitness centre customers. Data were collected...

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Bibliographic Details
Main Authors: Yusof, Aminuddin, Joseph, Jacklyn, M. Shah, Parilah
Format: Article
Language:English
Published: AkiNik Publications 2017
Online Access:http://psasir.upm.edu.my/id/eprint/61271/
http://psasir.upm.edu.my/id/eprint/61271/1/Customer%E2%80%99s%20expectation%2C%20perception%20and%20satisfaction%20with%20service%20quality%20of%20a%20fitness%20center%20in%20Malaysia.pdf

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