Sade, A. B., Bojei, J., & Donaldson, G. W. (1997). Customer service: Management commitment and performance within industrial manufacturing firms. Academy of Marketing Science.
Chicago Style (17th ed.) CitationSade, A. Bakar, Jamil Bojei, and G. William Donaldson. Customer Service: Management Commitment and Performance Within Industrial Manufacturing Firms. Academy of Marketing Science, 1997.
MLA (9th ed.) CitationSade, A. Bakar, et al. Customer Service: Management Commitment and Performance Within Industrial Manufacturing Firms. Academy of Marketing Science, 1997.
Warning: These citations may not always be 100% accurate.